Technical Solutions Lead - Automation & BI

City of Mississauga; Canada; Hybrid; CAD 71,000 - 94,000; Full time

Job summary

The City of Mississauga is seeking a Technical Coordinator for 311, focusing on technology-enabled process automation, data analytics and BI development. The role delivers solutions across Power Platform, Copilot Studio, Dataverse and related platforms to improve service delivery and efficiency.

Responsibilities include coordinating tests, documentation and continuous improvement, while guiding project resources and collaborating with IT and vendors. Hybrid work arrangement in Mississauga, ON.

Qualifications

• University degree or diploma in Information Technology, Computer Science, Business Administration, Data Analytics, Information Systems, Business Technology Management or related discipline.
• Minimum three years of progressively responsible experience in technology solutions, automation, reporting, systems coordination, data analytics or related technical functions.
• Experience with Microsoft technologies including Power BI, Power Apps, Power Automate, Copilot Studio, Dataverse, SharePoint and Excel/VBA.
• Experience analyzing business processes and translating operational requirements into technology-enabled solutions.
• Experience with enterprise applications, data integration, reporting environments and technical project coordination.
• Strong verbal and written communication skills with the ability to explain technical concepts to technical and non-technical audiences.

Responsibilities

• Develops and implements technology solutions that improve business processes, service delivery, employee productivity and operational efficiency.
• Translates operational requirements into technology solutions using Microsoft Power Platform, Power Apps, Power Automate, Copilot Studio, Power BI, Dataverse, SharePoint, Excel/VBA and related enterprise platforms.
• Designs and maintains automation solutions for scheduling, reporting, quality assurance, data collection and administrative workflows.
• Identifies opportunities to streamline processes, improve data quality, eliminate manual tasks and increase consistency.
• Coordinates testing, implementation, documentation and continuous improvement activities and provides functional guidance on technology solutions.
• Produces reporting and analytics related to contact centre performance, quality assurance, service delivery and operational priorities.

Skills

Communication skills

Project coordination

Stakeholder collaboration

Problem solving

Education

University degree or college diploma in IT/CS/Business/Analytics

Tools

Power BI

Power Apps

Power Automate

Copilot Studio

Dataverse

SharePoint

Excel/VBA

Job description

The City of Mississauga is seeking a Technical Coordinator for 311, focusing on technology-enabled process automation, data analytics and BI development. The role delivers solutions across Power Platform, Copilot Studio, Dataverse and related platforms to improve service delivery and efficiency.

Responsibilities include coordinating tests, documentation and continuous improvement, while guiding project resources and collaborating with IT and vendors. Hybrid work arrangement in Mississauga, ON.