Technical Solutions Engineer

Teads; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Teads in Canada is seeking a Technical Solutions Engineer to join our team. You will own second-tier technical cases, investigate escalated issues, and work with R&D, AdOps, Account Management, and Product to drive client success across NA time zones.

Based in Canada, you will support campaigns, pixels, and creatives, pull data, and translate findings into actionable insights for marketers. Fluency in English required; prior ad tech experience preferred.

Qualifications

• Experience in a technical support or technical solutions role, ideally in ad tech, with a track record of resolving customer-facing technical issues.

Responsibilities

• Own second-tier technical cases end to end, keeping them prioritized and within SLA.
• Investigate issues escalated by first-tier support and AdOps, and drive them to resolution.
• Partner with account managers to support accounts for large, well-known brands.
• Run calls with clients to troubleshoot and resolve technical issues.
• Handle reports coming in through Slack, Salesforce, email, and other channels promptly.
• Verify that campaigns, pixels, and creatives are set up correctly.
• Pull data from our databases, analyze it, and turn it into clear insights and solutions for marketers.
• Document known issues, workarounds, and escalation paths for the wider team.
• Collaborate across teams to surface ideas that improve our products.

Skills

SQL

Analytical thinking

Communication

Problem solving

Git

REST APIs

VS Code

Excel/Sheets

English fluency

Tools

Salesforce

Jira

Google Analytics

Google Tag Manager

Postman

Insomnia

Job description

Teads is a leading omnichannel advertising platform focused on driving outcomes for brand and performance advertisers across screens. With a focus on meaningful business outcomes for branding and performance objectives, Teads drives value by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, New York with a global team of around 1,700 people in 30+ countries.

Teads is looking for a Technical Solutions Engineer to join our team in Canada. This is a second-tier role: you'll take on the platform-level technical issues escalated from first-tier support, investigate them end to end, and work alongside the people building recommendation technology for the open web.

You will be the go-to technical support person, owning a broad set of issues from campaign troubleshooting to integrations and escalations. You will partner cross-functionally with key stakeholders across R&D, AdOps, Account Management, and Product to drive client success. Based in Canada and operating during North American business hours, this role complements our global support center in Slovenia to extend our support coverage across time zones.

What will you do:

• Own second-tier technical cases end to end, keeping them prioritized and within SLA.
• Investigate issues escalated by first-tier support and AdOps, and drive them to resolution.
• Partner with account managers to support accounts for large, well-known brands.
• Run calls with clients to troubleshoot and resolve technical issues.
• Handle reports coming in through Slack, Salesforce, email, and other channels promptly.
• Verify that campaigns, pixels, and creatives are set up correctly.
• Pull data from our databases, analyze it, and turn it into clear insights and solutions for marketers.
• Document known issues, workarounds, and escalation paths for the wider team.
• Collaborate across teams to surface ideas that improve our products.

What will you bring to the team?

• Experience in a technical support or technical solutions role, ideally in ad tech, with a track record of resolving customer-facing technical issues.
• Systematic, hypothesis-driven troubleshooter who knows when to dig in and when to elevate.
• Clear communicator who works well with both technical and non-technical stakeholders, and can de-escalate frustrated clients.
• Comfortable in a fast-paced environment juggling multiple priorities.
• Working knowledge of SQL for analytical queries (joins, aggregations, CTEs).
• Comfortable with spreadsheets (Excel or Google Sheets).
• Proficient with a text editor (VS Code, Sublime, Vim, or similar).
• Basic Git and command line.
• Fluent in English; other languages could be a plus.

Preferred Qualifications

• Prior ad tech experience.
• Familiarity with Salesforce and Jira.
• Familiarity with Google Analytics, Google Tag Manager, or similar tools.
• Comfortable working with APIs and REST clients like Postman or Insomnia.
• Hands-on use of AI tools such as Claude (Claude Code or Cowork), Gemini, and similar to speed up troubleshooting, analysis, and automation.
• Experience with automation tools like n8n or Workato.

Life at Teads

At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.