Technical Services Representative, Delta Ottawa City Centre (Union)

Encore Global; Ottawa; On-site; CAD 28,000 - 30,000; Full time

Job summary

Encore Global is seeking a Technical Services Representative to set up, operate, and dismantle AV equipment for events. You will service trade shows, hotels, and venues, verify orders, and manage on-site logistics.

The role requires 2–3+ years in AV or hospitality, a valid driver’s license, and strong client service skills. Expect variable hours, travel, and potential leadership of on-site teams.

Qualifications

• 2–3+ years of customer service or hospitality experience.
• 2–3+ years of audio visual experience required.
• High school diploma or relevant post-secondary diploma.
• Valid driver's license essential.

Responsibilities

• Set up, operate, and dismantle AV equipment at events.
• Service trade shows, hotels, conventions, and staging events.
• Verify purchase orders and equipment readiness.
• Load/unload trucks; lift heavy equipment.
• Perform tests and troubleshoot equipment pre-event.
• Lead TSR team on-site as required.
• Complete event reports and represent the company professionally.

Skills

Customer service

Interpersonal skills

Professional appearance

Under pressure

Organizational skills

Valid driver's license

Analytical/problem solving

Education

High School diploma or higher

Tools

Portable sound systems

Wireless microphones

LCD projectors/monitors

Video cameras

Video lighting equipment

Staging equipment

Job description

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

• Setting up, operating, and dismantling audio visual equipment at events as assigned.
• Servicing trade shows, hotel conventions, and staging events.
• Verify completed purchase orders and that all required equipments were prepared.
• Loading and unloading trucks; requires to lift heavy equipment.
• Climbing stairs and ladders
• Perform various control testings and troubleshoot equipments before the assigned event.
• Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
• Walking during trade shows.
• Driving defensively – cube vans and panel vans
• Driving long distances (or as a passenger).
• Handling equipment with care.
• Complete reports on events as per company procedure
• Representing the Company in a professional manner
• As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
• Perform other duties as assigned.

Job Qualifications

• High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.
• Set up knowledge of the following equipment is required:
  • Portable Sound Systems ( speakers, mixers and equalizers )
  • Wireless Microphones
  • Audio Cassette and CD Players
  • LCD Data Projectors and Monitors
  • Computer Interfaces and Switchers
  • Betacam and VHS Players
  • Large Projection Screens and Scaffold towers
  • Industrial Video Cameras
  • Video Lighting Equipment
  • Simultaneous Translation Equipment
  • Fastfold Screens
  • Cameras
  • Risors/Staging
• Strong Client Service and interpersonal skills
• Professional Appearance and behavior
• Able to work under pressure with tight delays
• Analytical and problem resolution skills
• Organizational Skills
• Valid driver's license

Competencies (by Core Values)

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Instills Trust
  • Safety Conscious
• Drive Results
  • Action Oriented
• See The Big Picture
  • Tech Savvy
• Value People
  • Communicates Effectively

Hourly Pay: $20.61

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.