Technical Services Manager, Automation Platforms

Jobtailor; Ottawa; On-site; CAD 120,000 - 170,000; Full time

Job summary

Jobtailor is seeking an experienced automation platform lead to own UiPath cloud orchestrator and unattended robot infrastructure, including Azure Virtual Desktop and Cloud PC. You will define development standards, manage upgrades, and ensure governance, security, and regulatory compliance across production environments.

Lead integrations with ServiceNow, APIs, data platforms and Power Platform, while mentoring senior engineers and aligning with enterprise architecture.

Qualifications

• Undergraduate degree in Computer Science, Engineering or a related field.
• At least 7 years' experience in a similar role.
• Strong mastery of the UiPath platform and orchestrator.
• Experience with unattended robots and robotic execution infrastructure, including Azure Virtual Desktop (AVD)/Cloud PC.
• Experience with automated service integrations and vault-style authentication (e.g., CyberArk/Idira).
• Experience with REFramework and scalable automation tools.
• Proven experience in regulated operational automation environments.
• Experience with Azure DevOps, CI/CD pipelines and Git.
• Proven ability managing senior engineers and enterprise-scale platform automation.
• Ability to meet government security requirements.
• Must be legally eligible to work in Canada at the time of application; preference given to Canadian citizens or permanent residents.
• Experience in financial services, insurance, banking or other regulated environments — asset.
• Experience with ServiceNow and Power Platform — asset.
• Experience with API integrations, API management and data platforms — asset.
• Experience managing AI-driven automation in production — asset.
• Fluency in both of Canada's official languages, English and French — asset.
• Strong communication skills and ease presenting to technical and business audiences — asset

Responsibilities

• Own and operate the UiPath cloud orchestrator and design development, test and production environments.
• Design, deliver and maintain unattended robot infrastructure, including Azure Virtual Desktop, Cloud PC, machine pools and capacity planning.
• Manage UiPath upgrades, patches, feature rollouts and releases.
• Define and enforce platform, security and governance standards for automation.
• Design and manage robot/service identities, Active Directory/Entra ID access and secret management solutions.
• Ensure compliance with regulatory, security and audit requirements.
• Define UiPath development standards, including REFramework, queues, exception handling and retry patterns.
• Develop reusable libraries, components and templates.
• Review technical designs and code and advise senior and lead developers.
• Ensure production reliability, monitoring and support.
• Monitor operational metrics and respond to incidents, including root cause analysis and corrective actions.
• Coordinate changes, risk assessments, approvals and production launches.
• Design and lead UiPath integrations with ServiceNow, APIs, data platforms, Power Platform and other automation technologies.
• Ensure alignment with EDC enterprise architecture and digital strategy.
• Lead adoption of AI capabilities within UiPath and other automation platforms.
• Manage AI consumption, cost controls, usage tagging and responsible AI usage.
• Act as a technical point of contact, facilitate communities of practice and mentor developers.
• Communicate platform technical risks, options and decisions to stakeholders.

Skills

Strong communication

Mentoring and team leadership

Stakeholder engagement

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

UiPath Orchestrator

Azure Virtual Desktop

ServiceNow

Power Platform

CyberArk

Idira

Azure DevOps

CI/CD pipelines

Git

Job description

• Own and operate the UiPath cloud orchestrator and design development, test and production environments


• Design, deliver and maintain unattended robot infrastructure, including Azure Virtual Desktop, Cloud PC, machine pools and capacity planning


• Manage UiPath upgrades, patches, feature rollouts and releases


• Define and enforce platform, security and governance standards for automation


• Design and manage robot/service identities, Active Directory/Entra ID access and secret management solutions


• Ensure compliance with regulatory, security and audit requirements


• Define UiPath development standards, including REFramework, queues, exception handling and retry patterns


• Develop reusable libraries, components and templates


• Review technical designs and code and advise senior and lead developers


• Ensure production reliability, monitoring and support


• Monitor operational metrics and respond to incidents, including root cause analysis and corrective actions


• Coordinate changes, risk assessments, approvals and production launches


• Design and lead UiPath integrations with ServiceNow, APIs, data platforms, Power Platform and other automation technologies


• Ensure alignment with EDC enterprise architecture and digital strategy


• Lead adoption of AI capabilities within UiPath and other automation platforms


• Manage AI consumption, cost controls, usage tagging and responsible AI usage


• Act as a technical point of contact, facilitate communities of practice and mentor developers


• Communicate platform technical risks, options and decisions to stakeholders

Requirements

• Undergraduate degree in Computer Science, Engineering or a related field


• At least 7 years' experience in a similar role


• Strong mastery of the UiPath platform and orchestrator


• Experience with unattended robots and robotic execution infrastructure, including Azure Virtual Desktop (AVD)/Cloud PC


• Experience with automated service integrations and vault-style authentication (e.g., CyberArk/Idira)


• Experience with REFramework and scalable automation tools


• Proven experience in regulated operational automation environments


• Experience with Azure DevOps, CI/CD pipelines and Git


• Proven ability managing senior engineers and enterprise-scale platform automation


• Ability to meet government security requirements


• Must be legally eligible to work in Canada at the time of application; preference given to Canadian citizens or permanent residents


• Experience in financial services, insurance, banking or other regulated environments — asset


• Experience with ServiceNow and Power Platform — asset


• Experience with API integrations, API management and data platforms — asset


• Experience managing AI-driven automation in production — asset


• Fluency in both of Canada's official languages, English and French — asset


• Strong communication skills and ease presenting to technical and business audiences — asset

Core Competencies

Demonstrates strong expertise in UiPath platform management, including orchestrator operations, unattended robot infrastructure, and compliance with regulatory standards. Proven ability to lead automation initiatives, mentor teams, and integrate AI capabilities within enterprise environments.

Highest-signal resume keywords

• UiPath Platform Mastery


• Unattended Robot Infrastructure Management


• Azure Virtual Desktop Experience


• Regulated Operational Automation Experience


• API Integrations and Management

ATS Optimization Keywords

Hard Skills

• UiPath Orchestrator


• REFramework


• Azure DevOps


• CI/CD Pipelines


• Git


• Automated Service Integrations


• Capacity Planning


• Secret Management Solutions


• Monitoring and Incident Response


• Root Cause Analysis

Soft Skills

• Strong Communication Skills


• Mentoring and Team Leadership


• Stakeholder Engagement

Industry Keywords

• Financial Services


• Insurance


• Banking


• Regulatory Compliance


• Government Security Requirements

Tools & Technologies

• Azure Virtual Desktop


• ServiceNow


• Power Platform


• CyberArk


• Idira