Technical Services Coordinator

Cambridge Training & Development Advisory Group; Cambridge; On-site; CAD 73,000 - 77,000; Full time

Job summary

The City of Cambridge is seeking a Technical Services Coordinator to manage utility locate requests, maintain infrastructure records, and support GIS data management. This role provides technical and customer service support to internal staff and external stakeholders while contributing to GIS data management and special projects.

The position operates 7:00 am to 3:00 pm, 35 hours per week, with a salary range of $72,582 to $77,132 CAD and a comprehensive benefits package.

Qualifications

• Minimum of three (3) years relevant experience with understanding city infrastructure policy and procedure regarding the locate process.
• Understanding locate management software and external reporting/communications aspects therein to develop in-house best management practices.
• Overall knowledge of engineering terminology associated to Water, Sewer and Storm Water appurtenances.
• Working knowledge of the Bill 8 One-Call legislation and the CCGA Best Management Practices for locating.

Responsibilities

• Coordinate and prioritize the daily locate activities for internal and external locate requests.
• Prepare response packages for internal locate requests and follow up on late locates to meet legislated timelines.
• Use ArcMap GIS editing software and Rolla On point data sources to plan, profile, and locate requests.
• Update GIS water and wastewater layers (size, pipe material, etc.).
• Assign locates to department staff and respond to emergency and priority locate requests.
• Communicate locate-related issues with excavators and ensure efficient locating within defined limits.
• Serve as the first point of contact for locate questions and provide timely, professional responses.
• Deliver mapping and written confirmations to requesters for legal locates.

Skills

GIS data management

Stakeholder communication

Education

2-year post-secondary education in engineering technician, applied science or similar

Tools

ArcMap 10 GIS Editing

Rolla On point

Job description

Career Opportunities: Technical Services Coordinator (4984)

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper - alive with opportunity.

Job Profile

The Technical Services Coordinator is responsible for coordinating and managing utility locate requests, ensuring compliance with legislated requirements while maintaining accurate infrastructure records and documentation. This role provides technical and customer service support to internal staff and external stakeholders, while contributing to GIS data management, operational efficiencies, and special projects

What you will be doing

• Coordinate and prioritize the daily locate activities for internal and external locate requests
• Prepare positive response package for each internal locate requests. Follow-up on late locates to ensure the Ontario Government legislated prioritized time lines are followed.
• Using custom Locate Management Software, Arc Map 10 GIS Editing software and Rolla On point, plan and profile drawings and other data sources to asses need to locate and prioritize locate requests.
• Update corporate GIS water and wastewater layers (size, pipe material etc.)
• Assign locates to the Water or Waste Water department staff for in-field completion. Respond to all emergency and priority locate requests;
• Communicate problems arising with excavators or locate requests, ensuring that locates are performed efficiently and the defined locate limits accurate.
• Act as the Corporation’s first point of contact for locate-related questionsand responds in a timely and professional manner.
• Communicate by arranging hand delivery of the mapping and written confirmations necessary to provide a legal locate to the requesting excavators.
• Prepares edits, additions and corrections to the appropriate Corporate Geographical Information System layers; using ArcMap that are found by field staff.
• Responsible for the research/coordination of grants, bursaries and projects as required.
• Respond to all internal (Staff) and external (contractors) locate requests in compliance with Bill 8

Education

2-year post-secondary education in engineering technician, applied science or similar

Experience and Knowledge

• A minimum of three (3) years relevant experience with understanding city infrastructure policy and procedure regarding the locate process.
• Understanding locate management software and external reporting/communications aspects therein to developin-house best management practices.
• Overall knowledge of engineering terminology associated to Water, Sewer and Storm Water appurtenances.
• Working knowledge of the Bill 8 One-Call legislation andthe CCGA Best Management Practices for locating.Understanding locates requirements in complex situations.

We are looking for these certificates

We will ask you for these items if you are hired

Proof of your current and valid certificate(s) and/or educational qualifications.

Valid G driver's license.

Worker Health and Safety Awareness Training Certificate from the Ministry of Labour

Your compensation

This position is within Grade 7 of the inside workers union Salary Schedule and has an annual salary range of $72,582 to $77,132. We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.

*This position is currently under evaluation and changes will be subject to final review.

Hours of work

The regular hours of work are 7:00 am to 3:00 pm, Monday to Friday (35 hours per week).

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact [e-mail] to make your needs known in advance.

For more information on our Employment Equity, please read our full policy .

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.