Technical Service Supervisor

REIC; Val Caron; On-site; CAD 52,000 - 58,000; Full time

Benefits offered by this job

Disability coverage

Dental care

Vision care

Mobile phone allowance

Training & development

Job summary

REIC Rentals is seeking a Technical Service Supervisor to lead the inspection, maintenance, and repair of our small equipment rentals. You will provide technical guidance to a team of service technicians, review configurations before deployment, and coordinate with field staff to ensure safety and quality across Northeast Ontario deployments.

The role requires supervising a team of 5–10 technicians, ensuring compliance with safety procedures, and training staff on equipment and shop processes.

Qualifications

• 2-year Associate's degree or equivalent from a college or technical school, or six months to one year of related experience and/or training, or equivalent combination of education and experience.
• Must be able and willing to obtain a valid driver's license before commencing employment (and have a clean driving record).
• Criminal Record check and Drug Test required. Steel-toed safety boots required.

Responsibilities

• Provide technical leadership and guidance for shop operations, troubleshooting mechanical and electrical systems, and performing repairs.
• Review and approve all rental equipment configurations before field deployment.
• Conduct pre-deployment briefings with field service technicians to review installation designs and safety considerations.
• Ensure all equipment meets quality standards and safety requirements before leaving the facility.
• Oversee inventory, parts, tools, and supplies and coordinate with procurement to maintain stock levels.

Skills

Leadership

Team management

Communication

Analytical

Multitasking

Education

Associate degree or equivalent

Tools

Inventory software

Order processing systems

MS Office / spreadsheets

Job description

Technical Service Supervisor

Employer

REIC Rentals

REIC Rentals is a rental company providing specialized equipment rental solutions to the construction, commercial and industrial sectors. We maintain an extensive fleet of small rental equipment, including portable stand-alone heaters, dehumidifiers, ventilation and climate-control units, generators, transformers, lighting systems, pumps, compact aerial and material-handling equipment, welding equipment, concrete equipment and general construction tools.

This position is responsible for supervising the inspection, maintenance and repair of our regional small-equipment rental fleet, while providing technical guidance, mentorship and training to our service technicians. The role focuses on portable rental equipment and is not an HVAC, automotive or heavy-duty equipment mechanic position.

Job Location

• Based at 2601 Belisle Drive, Val Caron, ON, P3N 0A7
• With travel to Brantford location (118 Easton Road, Brantford, ON, N3P 1J5)
• Travel to various locations in the Northeast Ontario region
• Travel expenses covered by employer

Wage

$40.00/hour, salary increases based on performance per company policy, bonus plan, RRSP

Benefits

Disability, dental, vision care, extended medical, mobile phone allowance, employer-paid learning/training, team-building opportunities, and parking available.

Employment terms and conditions

Permanent, Full-Time (40 hours/week); hours may vary depending on weather and work schedule and may include days, early mornings, mornings, evenings, nights, weekends, overtime, and on-call.

Vacancies

1

Anticipated start date

As soon as possible

Job requirements

Language

English

Education/experience

• 2-yearAssociate's degree or equivalent from a college or technical school; or
• six months to one year of related experience and/or training; or
• equivalent combination of education and experience

Additional

Must be able and willing to obtain a valid driver's license before commencing employment (and have a clean driving record). Criminal Record check and Drug Test required. Steel-toed safety boots required.

Work Conditions and Physical Capabilities

Handling heavy loads (up to 23 kg/50 lbs), Standing and walking for extended periods, occasionally sitting, stooping, kneeling, crouching or crawling, Manual dexterity, Good visual sight and hearing, Work under pressure, Fast-paced environment, Tight Deadlines, attention to detail, Physically demanding. Ability to operate forklifts and other material handling equipment.

Personal Suitability

Effective communication, Efficient interpersonal skills, Leadership, Organized, Judgement, Ability to multitask, Time management, Client focus, Analytical, Reasoning, Responsible, Math ability, Decision-making, Excellent oral and written communication, Flexibility, Team Player.

Technology used

Inventory software, Order processing systems, Word processing and spreadsheet software

Ability to Supervise

5-10 Technicians (Small Equipment Repairers)

Industry

Commercial, Industrial, Construction

Work site environment

Outdoors; work in various environmental conditions, including hot and cold, wet/damp conditions, Noisy Conditions, and at heights.

Duties

Technical Leadership and Quality Control

• Provide technical oversight and guidance for all shop operations, including troubleshooting mechanical and electrical systems, interpreting wiring diagrams, schematics and technical manuals to perform equipment repairs, maintenance, and modifications
• Review and approve all rental equipment configurations before field deployment
• Conduct pre-deployment briefings with field service technicians to review installation designs, technical requirements, and safety considerations
• Ensure all equipment meets quality standards and safety requirements before leaving the facility

Deployment Planning and Coordination

• Review project requirements, develop equipment configuration plans and maintain inventory
• Coordinate with field service technicians to confirm design specifications and installation requirements
• Verify all necessary components, tools, and materials are available and properly prepared for each deployment
• Conduct vehicle and equipment inspections prior to deployment
• Ensure Workplace Safety Practices are adhered to (e.g. PPE requirements, lockout/tagout, equipment inspections and safe work procedures)

Inventory and Resource Management

• Manage shop inventory levels, including equipment, parts, tools, and supplies
• Coordinate purchasing via Service Manager to maintain appropriate stock levels
• Track and document equipment status, maintenance records, service records, and repair histories
• Oversee proper storage and organization of all shop materials and equipment

Employee Oversight

• Ensure compliance with safety protocols and company procedures.
• Assign daily tasks and priorities to other employees assigned to the area and supervise as required.
• Resolve work problems and recommend personnel actions.
• Monitor work quality and provide feedback and coaching as needed.
• When required, train and mentor existing and new employees on equipment and shop processes.

Veterans, Visible Minorities, Persons with Disabilities, Indigenous People, Newcomers to Canada are welcome to apply.

REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.