Technical Service Representative (Mechanical)

Finning Canada; Prince George; On-site; CAD 115,000 - 125,000; Full time

Job summary

A leading company in the mining equipment sector is seeking a Technical Service Representative (Mechanical) to enhance customer operations and support maintenance of CAT shovels. The role involves direct customer interaction, technical analysis, and collaboration with various support teams to ensure optimal machinery performance. Candidates require a Journeyperson Red Seal certification and significant customer service experience. The position offers competitive salary, bonuses, and an inclusive work environment.

Benefits

Flexible benefits plan

Employee Share Purchase program

Matching pension contributions

Paid vacation

Qualifications

• Journeyperson Red Seal Mechanic with electrical experience/aptitude.
• Minimum 5 years’ experience in a customer service role.
• Experience with Caterpillar or other OEM hydraulic shovels is an asset.

Responsibilities

• Support customers to minimize fleet downtime through repair solutions.
• Schedule customer visits and engage with stakeholders to prioritize performance.
• Conduct technical audits and send timely analysis to customers.

Skills

Communication

Problem Solving

Organizational

Interpersonal

Attention to Detail

Education

Journeyperson Red Seal Mechanic

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: As a Technical Service Representative (Mechanical) you will primarily be responsible for supporting customer CAT hydraulic and electric shovels; improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications all while retaining good customer relationships at the site level. In addition, the position is responsible for scheduling customer visits, resolving customer’s complaints / concerns and forecasting / supporting future customer requirements for their fleets.

If this sounds like an opportunity that interests you, we want to hear from you!

For this position, the expected salary range is between $115,000 and $125,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications. We also offer additional incentives such as an annual bonus and premium for certain shifts.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment. Job Description:

• Support customers, in field, to minimize loading and drilling fleet downtime to maintain mine production requirements through repair solutions
• Responsible for scheduling customer visits, proactively engaging with customer stakeholders to prioritize machine performance
• Liaise with Finning Parts Department to have the necessary parts delivered to the Mining customers for planned and unplanned work
• Send timely technical analysis to customers and Finning teams, providing the customer with recommended service options
  • Based on technical machine audits and analysis reports, conducted by the TSR, the TSR will make recommendations to the customer on what components will need to be changed
• Must develop and maintain open lines of communication with all supporting Finning departments including, but not limited to, mining technical, account teams, and marketing
• Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
• Provide safety solutions recommendations, look for SIF mitigation strategies
• Objective measurement on accountabilities (scheduling activities)
• Accountable for building a library on all technical issues

Qualifications:

• Journeyperson Red Seal Mechanic with electrical experience/aptitude
• Minimum 5 years’ experience in a customer service role
• Mining and shovels and/or drill background required
• Experience with Caterpillar or other OEM hydraulic shovels with specific aptitude with hydraulic shovels sub-systems (i.e. hydraulic, lubrication, major structures, machine control etc) is an asset
• Experience with Caterpillar or other OEM electric rope shovels or drills is an asset
• Strong communication skills including verbal and written
• Strong organizational and time management skills
• Strong problem solving skills
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
• A high attention to detail
• Ability to work well under pressure
• Self-starter and ability to work in a team environment as well as independently
• Desire to grow within the organization and adapt to change
• Caterpillar equipment knowledge
  

Note:

• This position can be worked out of the following Finning locations:
  • Edmonton
  • Prince George
  • Kamloops
  • Fort McMurray
• Permanent, full-time role.
• Continuous shift (7 x 7).
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Employee Share Purchase program with matching contributions.
• RRSP and TFSA options through Sunlife.
• Paid vacation with an increasing allowance based on years of service.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.