Technical Service Representative - Fort McKay

Finning; Fort McKay; On-site; CAD 90,000 - 130,000; Full time

Job summary

Finning Canada is seeking two permanent, full-time Technical Service Representatives to support mining customers in Fort McKay. You will build strong relationships while providing technical expertise to maximize equipment reliability, availability and performance, acting as a trusted advisor for Caterpillar mining equipment.

You will engage with internal teams to identify equipment issues, recommend solutions, and support long-term maintenance planning to minimize downtime and improve

Qualifications

• Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.
• Minimum 5 years of mining, heavy equipment, or related industry experience.
• Customer-facing technical support or service experience is required.

Responsibilities

• Develop and maintain stakeholder relationships via shop and job visits.
• Schedule meetings, agendas, and provide event reports.
• Conduct audits and equipment assessments to identify improvement opportunities.
• Analyze equipment condition and provide technical recommendations and service options.
• Collaborate with Parts, Service, and Operations to ensure parts delivery.
• Escalate critical repair situations to ensure rapid response.
• Maintain detailed records of issues and solutions.
• Spend about 80% of time directly supporting service operations.

Skills

Caterpillar equipment

Mining applications

Mechanical aptitude

Diagnostics

Reliability concepts

Education

Journeyperson HET

Job description

Company:

Finning Canada

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our mining customers in Fort McKay. In this customer-focused role, you will build strong internal and external relationships while providing technical expertise to maximize equipment reliability, availability, and performance. You will serve as a trusted advisor, helping customers optimize the repair and maintenance of Caterpillar mining equipment in accordance with OEM standards and best practices.

Working closely with internal teams and various stakeholders, you will proactively identify equipment issues, recommend solutions, and support long-term maintenance planning to minimize downtime and improve operational efficiency. Direct engagement with our customers will be required to support technical discussions and repair planning.

This position is located out of our Fort McKay branch on a 14x14 continuous rotation.

Job Description:

• Develop and maintain strong stakeholder relationships through regular shop and job-face visits and ongoing communication.
• Schedule stakeholder meetings, establish agendas, and provide accurate reporting of events and findings
• Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
• Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies.
• Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services.
• Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes.
• Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns.
• Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution.
• Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
• Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
• Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams
• Foster strong communication and collaboration across departments to deliver exceptional customer technical support.

Qualifications:

Technical Knowledge

• Strong knowledge of Caterpillar equipment and mining applications.
• Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.
• Understanding of equipment maintenance, component life cycles, and reliability principles.

Experience

• Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.
• Minimum 5 years of mining, heavy equipment, or related industry experience.
• Previous experience in a customer-facing technical support, service, or maintenance role.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong organizational, planning, and time-management abilities.
• Effective problem-solving and analytical skills.
• Ability to build credibility and trust with customers and internal stakeholders.
• Strong attention to detail and commitment to quality.
• Ability to prioritize and perform effectively in a fast-paced environment.
• Self-motivated with the ability to work independently and collaboratively.
• Adaptable, flexible, and committed to continuous learning and professional growth.
• Valid class 5 drivers license with a successful drivers abstract

Why Join Finning?

• At Finning, you'll have the opportunity to work with the world's largest Caterpillar dealer, partnering with some of Canada's leading mining operations. You'll be part of a collaborative team that values safety, customer success, continuous improvement, and technical excellence while supporting industry-leading equipment and technology solutions.
• This role is ideal for an experienced Heavy Equipment Technician or mining professional who enjoys combining technical expertise with customer relationship management to deliver exceptional equipment performance and support.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.