Technical Service Associate

Clarion Medical Technologies Inc.; Cambridge; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary

Extended healthcare benefits

Pension plan with employer match

Job summary

Clarion Medical Technologies Inc. in Cambridge, Canada is hiring a Technical Service Associate to support inspection, testing, repair, and preparation of medical systems under guidance of Senior Technicians and Lab Manager.

You will gain hands-on experience with advanced diagnostic equipment, learn service best practices, and contribute to regulatory compliance while delivering high-quality customer support. The role offers a clear development path and competitive compensation.

Qualifications

• Diploma or certificate in Electronics, Electrical Engineering Technician/Technologist, or related program.
• 0-2 years of experience in technical service or repairs.
• Co-op, internship, or academic lab experience considered an asset.
• Ability to follow structured troubleshooting processes.
• Basic understanding of electronic and electromechanical systems.
• Exposure to networking and remote login tools.
• Effective communication skills and a customer focused mindset.
• Ability to lift up to 50 lbs.

Responsibilities

• Assist with diagnostics, testing, calibration, and repair of medical equipment.
• Support equipment modifications to meet CSA and internal quality standards.
• Document service activities and test results accurately.
• Help troubleshoot customer issues (phone, email, remote access).
• Support on-site service visits with senior technicians.
• Assist with product updates, service bulletins, and minor upgrades.
• Maintain lab organization and track parts usage.
• Participate in training to build products and regulatory knowledge.

Skills

Problem-solving

Communication skills

Networking tools exposure

Customer-focused mindset

Education

Electronics/Electrical Engineering Technician/Technologist diploma or certificate

Tools

Electronic test equipment

Job description

Clarion Medical Technologies, a part of Richard Group, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to deliver outstanding patient outcomes, while shaping the future of medical technology and aesthetics in Canada.

Why join Clarion:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic extended healthcare benefits for you and your family
• Extended personal spending account to be used on health and wellness such as gym memberships
• Pension plan with employer match contributions
• Paid vacation time and personal days
• Mentorship, professional development, and commitment to career planning
• Paid education and training programs
• Lunch & learns, volunteer time and a focus on supporting our community
• And so much more!

Hear From Our Team:

"Clarion is a fantastic place to work because it perfectly balances industry-leading technology with a people-first culture. Getting to work hands-on with advanced diagnostic equipment is exciting, but it's the supportive, collaborative environment that makes it the perfect place to grow."

Tom Botbyl

Service Lab Team Lead | 16+ years with Clarion

About the Role:

Reporting to the Service Lab Manager, the Technical Service Associate will be responsible for supporting the inspection, testing, repair, and preparation of Clarion's medical systems. Working under the guidance of Senior Technicians, the Team Lead, and the Lab Manager, this development-focused role is ideal for someone eager to build technical expertise, product knowledge, and service best practices while contributing to high-quality customer support and regulatory compliance.

This role is for an open vacancy.

Estimated Compensation Range: $50,000 - $55,000 annually (base salary+ bonus). The estimated range reflects the budgeted compensation for the position. Final offers may vary based on the factors such as skill set, experience, qualifications, performance, and other job related considerations.

The successful applicant will:

• Assist with diagnostics, testing, calibration, and repair of medical equipment
• Support equipment modifications to meet CSA and internal quality standards
• Document service activities and test results accurately
• Help troubleshoot customer issues (phone, email, remote access)
• Support on-site service visits with senior technicians
• Assist with product updates, service bulletins, and minor upgrades
• Maintain lab organization and track parts usage
• Participate in training to build products and regulatory knowledge

We are seeking a candidate with the following experience and attributes:

• Diploma or certificate in Electronics, Electrical Engineering Technician/Technologist, Computer Engineering Technician/Technologist, or a related program.
• 0-2 years of experience in technical service or repairs.
• Co-op, internship, or academic lab experience considered an asset.
• Strong problem-solving skills and ability to follow structured troubleshooting processes.
• Basic understanding of electronic and electromechanical systems.
• Ability to use standard electronic test equipment (training provided).
• Strong attention to detail and willingness to learn.
• Exposure to networking and remote login tools.
• Effective communication skills and a customer focused mindset.
• Ability to lift up to 50 lbs.

Clarion Medical Technologies is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.