Technical Sales Support Specialist

SPS West; Calgary; Sur place; CAD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental benefits

Vision benefits

Flex days

Knowledge growth

Team collaboration

Canadian company

Résumé du poste

SPS West (Instrumentation) Inc. in Calgary, Alberta, is seeking a Technical Inside Sales Specialist. You will be integral to the customer service and sales support team, sourcing products, preparing quotations and coordinating orders with manufacturers and suppliers.

The role blends technical problem-solving with inside sales and order coordination, requiring a hands-on approach and strong attention to detail. A track record in industrial products and customer service is valued.

Qualifications

• 2–3 years of relevant experience in technical inside sales or industrial distribution.
• Experience with industrial products, equipment or technical specifications.
• Ability to interpret catalogues, datasheets and drawings.
• Experience preparing quotations, sourcing products or processing orders.

Responsabilités

• Provide technical product support and problem solving by reviewing inquiries and specs.
• Prepare accurate quotations and obtain pricing, availability and lead times.
• Coordinate orders with suppliers and internal teams for on-time fulfillment.

Connaissances

Technical inside sales

Industrial products knowledge

Customer service

Pricing accuracy

Order coordination

Description du poste

Technical Inside Sales Specialist – Industrial Products

SPS West (Instrumentation) Inc.

Location: Calgary, Alberta

Job Type: Full-Time, Permanent

Compensation: Competitive, based on experience

Are you the person everyone turns to when they need to figure something out?

Do you enjoy solving problems, researching products, helping customers and making sure the details are right?

At SPS West, we're looking for a resourceful, organized and technically minded individual who can take a customer inquiry, understand what's needed, find the right product, prepare an accurate quotation and help coordinate the order through to delivery.

This is a hands-on position combining technical problem-solving, inside sales and order coordination.

If you're someone who enjoys finding answers, learning about industrial products and following through until the job is done, we'd like to hear from you.

Who We Are

SPS West is a Canadian company with nearly 30 years of experience providing engineered industrial products and specialized solutions throughout Western Canada.

We supply and manufacture products used in industrial fluid handling, process piping, instrumentation, temperature control, environmental containment and workplace safety.

Our customers operate in industries including oil and gas, manufacturing, mining, chemical processing, power generation and water treatment.

We take pride in our technical knowledge, responsive customer service and ability to find practical solutions to challenging applications.

Our philosophy is simple: Great People, Better Solutions.

About the Role

As a Technical Inside Sales Specialist, you'll be an important part of our customer service and sales support team.

You'll work with customers, sales representatives, manufacturers and suppliers to understand technical requirements, source products, prepare quotations and coordinate orders.

Every day brings different products, questions and challenges. Some requests will be straightforward, while others will require investigation, research and collaboration to find the right solution.

This isn't just an order desk position, and it isn't traditional sales. We're looking for someone who enjoys the technical side of industrial products while also taking ownership of customer inquiries and orders.

What You'll Be Doing

Technical Product Support & Problem-Solving

• Review customer inquiries, RFQs, drawings, datasheets and specifications to determine product requirements.
• Research industrial products and identify suitable equipment, components and configurations.
• Work with manufacturers and suppliers to obtain technical information and resolve product questions.
• Identify practical alternatives when products are unavailable, discontinued or unsuitable.
• Investigate unfamiliar products and applications to find accurate, reliable solutions.

Inside Sales & Quotations

• Prepare accurate, professional quotations based on customer requirements and supplier information.
• Obtain supplier pricing, availability, lead times and technical documentation.
• Apply pricing and margin requirements when preparing quotations.
• Communicate with customers and sales representatives regarding inquiries, quotations and product recommendations.
• Follow up on outstanding quotations and supplier commitments.

Order Processing & Coordination

• Review and process customer purchase orders, ensuring accuracy of part numbers, quantities, specifications and pricing.
• Coordinate purchasing requirements with suppliers and internal teams.
• Work with warehouse, logistics and purchasing personnel to support timely order fulfillment.
• Monitor order status, delivery schedules and outstanding supplier commitments.
• Resolve order discrepancies and communicate changes to customers.
• Maintain accurate records in our CRM and business systems.

What We're Looking For

We're looking for someone who combines technical aptitude, strong organizational skills, customer service and a genuine interest in solving problems.

You may be a great fit if you:

• Enjoy researching unfamiliar products and figuring out how things work.
• Have experience working with industrial products, equipment, components or technical specifications.
• Can interpret product catalogues, datasheets, drawings and technical information.
• Have experience preparing quotations, sourcing products or processing customer orders.
• Are comfortable communicating with customers, manufacturers and suppliers.
• Understand the importance of pricing accuracy, margins, lead times and attention to detail.
• Can manage multiple inquiries, quotations and orders while staying organized.
• Take initiative, follow through on commitments and keep customers informed.
• Have strong computer skills, including Microsoft Office, and can learn CRM and business software.

Experience & Qualifications

Ideally, you'll have 2–3 years or more of relevant experience in one or more of the following:

• Technical inside sales or industrial distribution
• Industrial parts or equipment sales and support
• Technical customer service or applications support
• Industrial purchasing, sourcing or quotations
• Manufacturing, instrumentation or mechanical equipment

Experience with valves, piping, instrumentation, fluid handling equipment, industrial safety products or related technical products would be an asset.

Post-secondary education in engineering technology, instrumentation, mechanical technology, business or a related field is an asset. Equivalent hands-on industry experience will also be considered.

You don't need to know every product we sell. What's important is your ability to investigate, learn, ask the right questions and follow through.

What Makes Someone Successful Here?

You're naturally curious and enjoy finding solutions.

When a customer asks about an unfamiliar product, you're comfortable researching the information, contacting manufacturers and working through the details.

You're organized, accurate and dependable. You understand that a small detail—such as an incorrect part number, specification or delivery date—can make a big difference.

You communicate clearly, take ownership of your work and don't let outstanding questions fall through the cracks.

Most importantly, you enjoy being part of a team that works together to provide customers with great service and practical solutions.

What We Offer

• Competitive compensation based on experience
• Health, dental and vision benefits
• Paid flex days
• Opportunities to expand your technical and product knowledge
• Exposure to a diverse range of specialized industrial products and applications
• A collaborative team environment that values initiative and problem-solving
• The opportunity to contribute to an established Canadian company

How to Apply

Interested in joining SPS West? We'd love to hear from you!

Step 1 – Apply through our Careers Page

Visit our website and navigate to Careers at SPS West to submit your application and resume.

Website: https://spswest.com

Careers Page: https://careers.spswest.com/jobs/Careers/481027000005765033/Technical-Inside-Sales-Specialist-%E2%80%93-Industrial-Products?source=CareerSite

Step 2 – Complete the Predictive Index Assessment

As part of our recruitment process, we ask applicants to complete a Predictive Index assessment. This helps us better understand your natural working style and how you approach your work.

Predictive Index Assessment: https://assessment.predictiveindex.com/bo/762M/Technical_Inside_Sales

We appreciate your interest in SPS West and look forward to learning more about you.

SPS West (Instrumentation) Inc.