Technical Sales & Customer Support Engineer

VL Energy Ltd.; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

VL Energy Ltd. in Calgary is seeking an Electrical/Power Systems professional with 2–3 years of instrumentation and industrial automation experience, to support technical sales, onboarding, and field deployments of ES-PEMS and ES-OptiEnergy.

You will review drawings, assist with sensor integration, troubleshoot, and coordinate with software, data, and project teams. Strong communication and documentation skills are essential.

Qualifications

• Bachelor's degree or diploma in Electrical Engineering, Instrumentation Engineering, Electrical Engineering Technology, Instrumentation Technology, Mechatronics, Power Systems, Industrial Automation, or related field.
• 2–3 years of relevant experience in instrumentation, electrical systems, technical sales support, customer support, or industrial automation.
• Strong ability to read electrical schematics, single-line diagrams, wiring diagrams, instrument datasheets, and equipment specs.
• Practical knowledge of power generation, industrial facilities, and energy systems.
• Strong troubleshooting skills and ability to coordinate solutions with internal teams.
• Excellent written and verbal communication; able to explain technical topics clearly.

Responsibilities

• Support technical sales, customer meetings, product demonstrations, and solution discussions.
• Assist with customer onboarding, training, troubleshooting, data review, and ongoing technical support.
• Review customer technical information including single-line diagrams, plot plans, instrument lists, sensor data, metering info, and generator specs.
• Support design, testing, calibration, deployment, and troubleshooting of sensors, metering, control hardware, and data acquisition equipment.
• Verify sensor/instrumentation performance to ensure reliability, data accuracy, and compliance.
• Coordinate with software, data, engineering, and project teams to integrate field equipment with VL Energy's platforms.
• Prepare technical proposals, customer summaries, implementation plans, wiring diagrams, SOPs, and documentation.
• Support field-installed equipment maintenance, issue tracking, quality checks, and optimization.
• Assist with project coordination, customer follow-up, internal action items, and cross-functional problem solving.

Skills

Technical sales support

Customer support

Industrial data understanding

Documentation

Cross-functional coordination

Problem solving

Startup mindset

Strong communication

Strong writing

MS Office proficiency

Education

Bachelor's degree or diploma in Electrical/Instrumentation/Power Systems or related

Tools

Excel

Word

PowerPoint

Teams

Project tracking tools

Job description

Focus: Electrical / Power Systems

Experience Level: 2–3 Years

About VL Energy

VL Energy Ltd. is a Calgary-based clean technology company delivering AI-driven emissions monitoring, energy optimization, and digital compliance solutions for industrial customers.

Our platforms, including ES-PEMS and ES-OptiEnergy, help facilities reduce monitoring costs, improve energy performance, strengthen regulatory compliance, and turn complex operating data into clear, actionable decisions.

VL Energy works with customers across oil and gas, power generation, distributed energy, data infrastructure, and industrial facilities, supporting the transition toward smarter, cleaner, and more efficient operations. As a growing technology company, VL Energy combines engineering expertise, industrial experience, and AI-powered software to help customers improve compliance, reduce emissions, and optimize performance.

Key Responsibilities

• Support technical sales, customer meetings, product demonstrations, and solution discussions for VL Energy's ES-PEMS, ES-OptiEnergy, emissions monitoring, and energy optimization platforms.
• Assist with customer onboarding, training, troubleshooting, data review, and ongoing technical support.
• Review customer technical information, including single-line diagrams, plot plans, instrument lists, sensor data, metering information, generator specifications, and site operating data.
• Support the design, testing, calibration, deployment, and troubleshooting of sensors, instrumentation, metering systems, control hardware, and data acquisition equipment.
• Verify sensor and instrumentation performance to support operational reliability, data accuracy, and compliance requirements.
• Coordinate with software, data, engineering, and project teams to integrate field equipment with VL Energy's cloud-based and AI-driven platforms.
• Prepare technical proposals, customer summaries, implementation plans, wiring diagrams, technical documentation, and standard operating procedures.
• Support field-installed equipment maintenance, issue tracking, quality checks, and system optimization.
• Assist with project coordination, customer follow-up, internal action items, and cross-functional problem solving.

Required Qualifications

• Bachelor's degree or diploma in Electrical Engineering, Instrumentation Engineering, Electrical Engineering Technology, Instrumentation Technology, Mechatronics, Power Systems, Industrial Automation, or a related technical discipline.
• 2–3 years of relevant experience in instrumentation, electrical systems, technical sales support, customer support, field application engineering, industrial automation, or energy technology.
• Strong understanding of sensors, instrumentation, metering systems, control systems, data acquisition, signal wiring, calibration, and industrial hardware testing.
• Ability to read and understand electrical schematics, single-line diagrams, wiring diagrams, instrument datasheets, control panel drawings, site layouts, and equipment specifications.
• Practical knowledge of power generation, industrial facilities, oil and gas operations, energy systems, or emissions monitoring applications.
• Strong troubleshooting skills with the ability to identify technical issues, organize information, and coordinate solutions with internal teams.
• Strong communication skills with the ability to explain technical topics clearly to customers and internal teams.
• Strong writing skills for preparing technical proposals, customer updates, documentation, meeting notes, and support records.
• Proficiency with Microsoft Excel, Word, PowerPoint, Teams, and project tracking tools.
• Detail-oriented, proactive, customer-focused, and able to manage multiple technical and customer-facing tasks.

Preferred Qualifications

• Experience with PEMS, CEMS, emissions monitoring, energy management systems, SCADA, PLCs, IoT sensors, industrial automation, or environmental compliance systems.
• Familiarity with natural gas generators, distributed power, cogeneration, microgrids, metering systems, control panels, and field instrumentation.
• Experience supporting industrial software platforms, including onboarding, troubleshooting, user training, data review, and reporting.
• Exposure to cloud-based monitoring platforms, AI-enabled industrial analytics, data acquisition systems, or digital compliance tools.
• Experience preparing customer-facing materials such as technical proposals, ROI summaries, comparison tables, implementation plans, solution diagrams, and value proposition documents.
• Interest in clean technology, industrial digital transformation, AI-enabled monitoring, sustainability, and energy optimization.

Key Skills and Competencies

• Instrumentation & Controls - Understanding of sensors, instrumentation, calibration, control systems, signal acquisition, metering, and field hardware.
• Electrical & Power Systems - Ability to review electrical drawings, single-line diagrams, generator data, site power infrastructure, and metering systems.
• Technical Sales Support - Ability to explain VL Energy's solutions clearly and connect technical features to customer value, cost savings, compliance, and efficiency.
• Customer Support - Strong customer communication, onboarding support, troubleshooting, issue tracking, training, and follow-up.
• Industrial Data Understanding - Comfortable working with emissions data, energy use, fuel consumption, load profiles, sensor readings, dashboards, and reporting outputs.
• Documentation - Ability to prepare technical proposals, wiring notes, SOPs, customer summaries, implementation plans, and support records.
• Cross-Functional Coordination - Able to work with customers, software, data, engineering, operations, vendors, and consultants.
• Problem Solving - Strong analytical thinking, hands-on troubleshooting, attention to detail, and ownership of technical issues.
• Startup Mindset - Flexible, proactive, fast-learning, accountable, and comfortable supporting both technical and customer-facing work.