Technical Sales and Support

Natural Factors; Saint John; On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Sales and Support Technician to join their dynamic team. This role focuses on delivering exceptional customer support while troubleshooting technical issues related to hardware and programming. The ideal candidate will develop strong relationships with clients, ensuring their needs are met effectively. With a commitment to safety and compliance, you'll play a crucial part in expanding market awareness and enhancing customer solutions. Join a company that values innovation and teamwork, and take your career to the next level in a supportive environment that prioritizes your growth.

Benefits

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Wellness programs

Flexible spending accounts

Disability insurance

Life insurance

Paid time off

Holidays

Qualifications

• Superior customer support skills, including empathy and urgency.
• Ability to troubleshoot hardware and programming issues.

Responsibilities

• Develop and maintain strong client relationships with OEMs and distributors.
• Sell and support BASE Engineering products to clients.
• Resolve customer escalations and maintain records of interactions.

Skills

Customer Support Skills

Technical Troubleshooting

Client Relationship Management

Regulatory Compliance

Job description

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling, and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW produces above ground and below ground products for conventional, vapour recovery, and clean energy applications in retail and commercial markets. Additionally, OPW supplies loading arms, valves, dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. The company has manufacturing operations across North America, Europe, Latin America, and Asia Pacific, with sales offices worldwide. OPW is part of Dover Corporation, publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of industry-leading solutions, visit www.opwglobal.com.

Dover is a diversified global manufacturer with over $7 billion in annual revenue. It delivers innovative equipment, components, specialty systems, consumable supplies, software, digital solutions, and support services through five segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions, and Refrigeration & Food Equipment. Dover combines global scale with operational agility, leading the markets it serves. With an entrepreneurial approach for over 60 years, Dover’s team of approximately 24,000 employees collaborates with customers to redefine possibilities. Headquartered in Downers Grove, Illinois, Dover trades on the NYSE under 'DOV'. More information is available at dovercorporation.com.

Key Responsibilities

The Technical Sales and Support Technician must possess superior customer support skills, including empathy and urgency, and have the ability to troubleshoot hardware and programming issues. Responsibilities include but are not limited to:

• Developing and maintaining strong client relationships with OEMs, customers, and distributors
• Maintaining comprehensive technical knowledge of all BASE products, applications, features, and benefits, and staying updated through training
• Selling and supporting BASE Engineering products to new and existing clients
• Identifying and resolving client concerns and recommending future courses of action
• Understanding and complying with regulations related to Hazardous Environments to ensure safety
• Expanding market awareness by effectively communicating product features and benefits
• Collaborating with engineering to meet customer project requirements
• Resolving customer escalations through effective communication and escalating urgent issues as needed
• Maintaining records of customer interactions and contact information
• Contributing to knowledge systems to enhance customer solutions

Work Arrangement: Onsite

Pay Range: $45,000 - $55,000 annually

Benefits include a 401(k) plan, medical, dental, vision insurance, wellness programs, flexible spending accounts, disability and life insurance, supplemental insurances, fertility benefits, commuter benefits, various leaves, paid time off, and holidays. Eligibility and specifics are governed by plan documents and policies.

All qualified applicants will receive consideration without discrimination based on protected factors. If accommodations are needed during the application process, contact [e-mail], specifying Job Requisition Number / Job Title and Location.