Technical Sales and Support

Dover Corporation; Saint John; On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Sales and Support Technician to enhance client relationships and provide exceptional customer support. This role requires a blend of technical knowledge and interpersonal skills to troubleshoot hardware issues and effectively communicate product benefits. The ideal candidate will thrive in a collaborative environment, working closely with engineering teams to meet customer project requirements. Join a dynamic team that values innovation and customer satisfaction, and be part of a company with over 125 years of excellence in the industry.

Benefits

401(k) Savings Plan with Employer Contributions

Medical, Dental, and Vision Insurance

Wellness Programs

Paid Time Off including 10 Paid Holidays

Short-term and Long-term Disability Insurance

Flexible Spending Accounts

Parental Leave

Paid Vacation Days

Commuter Benefits

Qualifications

• Strong client relationship management and customer support skills.
• Ability to troubleshoot hardware and programming issues effectively.

Responsibilities

• Develop and maintain strong client relationships with OEMs and customers.
• Sell and support BASE Engineering products to clients.
• Resolve customer escalations through effective communication.

Skills

Customer Support Skills

Troubleshooting Hardware Issues

Technical Knowledge of BASE Products

Client Relationship Management

Education

Bachelor's Degree in Engineering or Related Field

Technical Certifications

Job description

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Technical Sales and Support

Location:

Saint John, NB, CA

Onsite

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com .

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com .

The Technical Sales and Support Technician requires superior customer support skill that includes empathy and urgency as well as an aptitude to troubleshoot a variety of hardware and programming issues and is responsible for the following but not limited to:

Key Responsibilities:

• Develops and maintains strong client relationships with Original Equipment Manufacturers (OEM's), customers and distributors
• Develops and maintains comprehensive technical knowledge of all BASE products, applications, features, advantages and benefits. Keeps up with internal and external training and development
• Responsible for selling and supporting BASE Engineering products to new and existing clients
• Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
• Understand and comply with regulations regarding Hazardous Environments to ensure a safe and healthy work environment for our customers
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and systems effectively
• Work with the engineering team to ensure customer project requirements are met
• Resolve incoming Customer escalations through effective communication and escalate urgent issues to appropriate team as necessary
• Maintain records of customer communications and contact information as required
• Contribute to knowledge systems to enhance solutions provided to customers

Work Arrangement : Onsite

Pay Range: $45,000 - $55,000 annually

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 120 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.