Technical Representative

DuBois Chemicals, Inc.; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

DuBois Chemicals Canada is seeking a high-performing Technical Representative to support Alberta customers across fleet wash, surface treatment, water treatment and industrial segments. You will diagnose application issues, deliver on-site testing, and provide cost-saving solutions while representing our technical leadership.

The role emphasizes strong communication, reliability, travel across the province up to 30%, and collaboration with sales and support teams to grow key accounts and

Qualifications

• 2+ years of mechanical, chemical, or industrial experience.
• Strong time management skills with attention to detail.
• Excellent oral and written communication skills.
• Ability to travel up to 30% including overnight travel.

Responsibilities

• Provide effective technical service to support product application at customer sites and ensure superior account satisfaction and retention.
• Manage multiple customers across the Alberta geography across diverse product lines.
• Provide information and support to customers, handle inquiries and ensure satisfaction.
• Support DuBois equipment service, replacements, installations, and chemical testing; manage inventory; provide value-added service.
• Report, document findings, abnormal conditions, and offer recommendations.
• Resolve technical challenges and assist with process improvements.
• Collaborate with team members and cross-functional support staff.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Enter data into analytics platforms including test results, readings, inventory/dosage data, GPS, and service times.
• Travel to assigned customers to conduct service audits.
• Work with sales leaders to drive growth with existing and prospective accounts.
• Perform essential functions with or without reasonable accommodations.

Skills

Mechanical experience

Chemical experience

Industrial experience

Time management

Oral & written communication

CRM proficiency

Microsoft Office

Analytics tools

Tools

CRM

Microsoft Office

Analytics tools

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

DuBois Chemicals Canada is looking for a high performing Technical Representative to support the province of Alberta with excellent upside growth potential. Responsible for providing solutions to our fleet wash, surface treatment, water treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

KEY RESPONSIBILITIES:

• Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention.
• Manage multiple customers across given geography that utilize a variety of product lines.
• Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.
• Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
• Ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes.
• Effectively communicate and collaborate with team members, as well as other cross functional support employees.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Effectively enter all relevant information into an Analytics platform or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.
• Travel to assigned customers to conduct service audits.
• Work closely with sales leaders to drive growth at both existing established customers and prospective accounts.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM QUALIFICATIONS:

• 2+ years of mechanical, chemical, or industrial experience.
• Strong time management skills with attention to detail.
• Ability to understand the products and services offered by the company.
• Excellent oral and written communication skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to adjust to various customer needs and situations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools.
• Ability to travel up to 30% including overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.