Technical Publications, Sales and Customer Service Analyst, Sales by solicitation

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A global aerospace company is seeking a Technical Publications, Sales and Customer Service Analyst to drive sales initiatives and enhance customer relations. The ideal candidate will be bilingual, proficient in Microsoft Office, and familiar with SAP and Salesforce. Responsibilities include maintaining client records, coordinating sales efforts, and developing sales reviews. The role offers hybrid work options and a comprehensive benefits program, emphasizing employee growth and well-being.

Benefits

Insurance plans (Dental, medical, life insurance)

Retirement savings plan

Employee Assistance Program

Qualifications

• Proficient in Microsoft Office suite including Word, Excel, PowerPoint.
• Experience as a sales representative is required.
• Bilingual in French and English.

Responsibilities

• Develop and implement strategic initiatives to drive sales.
• Coordinate sales efforts with team members.
• Maintain client records and data integrity.

Skills

Proficient in Microsoft Office suite

Familiar with SAP and Salesforce

Bilingual (French and English)

Strong customer service experience

Excellent interpersonal skills

Education

Technical or University diploma

Tools

Sales forecasting software

Subscription management systems

Job description

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Technical Publications, Sales and Customer Service Analyst, Sales by solicitation

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak‑performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well‑being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

• Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed objectives.
• Coordinate sales effort with team members and various stakeholders.
• To solicit our customers to offer business solution appropriate to their needs.
• Ensure account management and coordination of key customer accounts under existing contract.
• Provide account management and coordination of key customer accounts and contracts.
• Maintain client records and data integrity in the subscription management system in place.
• Develop methods and strategies for assessing large amounts of data cleansing and data integrity.
• Prepare daily, weekly, monthly, quarterly, and annual sales reviews.
• Provide customized reports and recommendations supporting ongoing business decisions or initiatives.
• Perform needs analysis of existing/potential customers.
• Establish and maintain positive customer relationships in order to provide excellent customer service.
• Ensure detailed project planning and control including:
  • Developing and maintaining a detailed project plan
  • Ensuring all project deliverables are delivered according to the budget and timeline committed upon
  • Recording and managing project risks and issues, escalating where necessary
  • Managing project scope through the project change control process
  • Monitoring and reporting on project progress and performance to the necessary Project Governance meetings and Steering Committees

How to thrive in this role?

• You are proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project) and are familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software.
• You have a Technical or University diploma and experience as a sales representative.
• Experience in sales by solicitation, telephone or other are considered assets.
• You are bilingual (French and English).
• You are organized and manage time efficiently, while working toward aggressive deadlines.
• Strong customer service experience will be an asset.
• You have excellent interpersonal, communication, and presentation skills.
• You are a team player.
• You work independently with little supervision and make sound decisions.
• You have demonstrated the ability to think both analytically and creatively.
• You are innovative and have entrepreneurial skills.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Technical Publications, Sales and Customer Service Analyst, Sales by solicitation

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 10577 Technical Publications, Sales and Customer Service Analyst, Sales by solicitation