Technical Project Manager

Wavelo; Toronto; Remote; CAD 87,000 - 98,000; Full time

Job summary

Wavelo is looking for a Technical Project Manager to join their remote Delivery Operations team. This role involves leading complex projects, coordinating with internal and external stakeholders, and ensuring successful client integrations. Candidates should have a strong technical background, extensive project management experience, and effective communication skills.

Qualifications

• 6+ years of project or program management experience in SaaS, IT, CSP, TelCo, or ISP industries.
• Strong technical background; ability to communicate effectively with engineering and product teams.
• Proven experience leading client-facing projects.

Responsibilities

• Lead cross-functional teams for strategic and technical projects.
• Manage project lifecycles ensuring quality, scope, timeline, and budget adherence.
• Serve as primary point of contact for clients throughout the project lifecycle.

Skills

Leadership

Communication

Collaboration

Education

Bachelor's degree in Business, Computer Science, Engineering, or related field

Certified Scrum Master (CSM)

Tools

JIRA

Confluence

Job description

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

What's New at Tucows

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world's largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

About the Role

Wavelo is transforming connectivity by building modern, flexible, and API-driven software solutions for Communication Service Providers (CSPs), ISPs, and TelCos. As part of our Delivery Operations team, you'll be helping to scale our platform and services for both new and existing clients.

We are seeking a seasoned Technical Project Manager to lead the execution of complex, high-impact projects across our internal teams and external customers. You will be at the forefront of onboarding new clients, managing technical implementations, and ensuring seamless coordination across engineering, product, and business teams. This role is critical to our mission of delivering scalable, agile software solutions.

This is a remote opportunity for those in Canada.

Responsibilities

• Lead cross-functional teams in the execution of strategic and technical projects, including client onboarding, integrations, migrations, and platform deployments.
• Manage end-to-end project lifecycles across multiple Statements of Work (SOWs), ensuring quality, scope, timeline, and budget adherence.
• Serve as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.
• Collaborate intuitively with engineering, product, and business teams to ensure alignment and transparency.
• Drive Agile practices, including sprint planning, retrospectives, and daily stand-ups, ensuring iterative delivery and continuous improvement.
• Identify, manage, and communicate project risks and dependencies.
• Track and report on project progress, KPIs, and resource utilization using project management tools and dashboards.
  
  

Qualifications

• 6+ years of project or program management experience, preferably in the SaaS, IT, CSP, TelCo, or ISP industries.
• Strong technical background and ability to communicate effectively with engineering and product teams.
• Proven experience leading external client-facing projects and managing stakeholders at all levels.
• Certified Scrum Master (CSM) certification is required.
• Bachelor's degree in Business, Computer Science, Engineering, or related field.
• Exceptional communication, collaboration, and leadership skills.
• Comfortable working in a fast-paced, agile, and remote-first environment.
  
  

Nice to Have

• Experience working with API-driven platforms or BSS/OSS solutions.
• Familiarity with tools like JIRA, Confluence, and modern project tracking/reporting tools.
• Understanding of Agile frameworks (e.g., SAFe, Scrum@Scale).
• Project Management Professional (PMP)
  
  

The base salary range for this position is $87,750 to $97,500. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.