Technical / Programmatic Account Manager (USA & Canada)

Valeria Aguerri; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid role

Growth opportunities

Job summary

Valeria Aguerri is seeking a Technical / Programmatic Account Manager for USA & Canada to help agency and advertiser partners plan, activate, and grow programmatic campaigns on the platform. This hybrid role blends deep technical and programmatic expertise with consultative account management across DSPs, SSPs, and various media formats.

You will own a portfolio of agency accounts, work with major DSPs, track performance, troubleshoot delivery issues, and identify upsell opportunities while

Qualifications

• Strong operational understanding of DSPs, SSPs, RTB, and deal structures.
• Experience with at least two major DSPs from the listed platforms.
• Experience across Display, Native, Video, CTV, Audio, DOOH, and B2B.
• Good tracking pixels, attribution, and campaign measurement.
• High English proficiency for client-facing conversations.
• Ability to manage a high volume of accounts simultaneously.

Responsibilities

• Own a portfolio of agency accounts and act as their primary technical and programmatic advisor.
• Build data-driven media plans aligned to client KPIs, audiences, measurement requirements, and campaign objectives.
• Support campaign setup, tracking, monitoring, and optimisation; troubleshoot targeting, bidding, pacing, inventory, and delivery issues.
• Manage and troubleshoot deal structures across PMP, PG, Private Marketplace/Preferred Deals, and Open Auction.
• Ensure proper tracking/measurement is in place, analyse performance, and recommend improvements.
• Identify upsell and cross-sell opportunities across the agency portfolio (e.g., introducing Microsoft Advertising, TikTok, or programmatic products) and growth within existing clients.
• Lead campaign reviews, training, and platform adoption with clients.

Skills

DSPs/SSPs/RTB

Attribution/measurement

English fluency

Account management

Multiscreen/digital formats

Client-facing

Tools

StackAdapt

The Trade Desk

Amazon DSP

DV360

Yahoo DSP

Google Analytics/GA4

Diginius

Microsoft Advertising

TikTok

Google Ads

Meta Ads

Job description

Technical / Programmatic Account Manager (USA & Canada)

This company is a fast-moving programmatic advertising company serving agency and advertiser partners. The team places a strong emphasis on culture, leadership described wanting people who buy into the bigger picture, enjoy the work, and can handle a demanding environment while being rewarded with growth opportunities in an evolving product and market.

About the Role

As a Technical Account Manager, this person will help agency and advertiser partners successfully plan, activate, and grow their programmatic advertising through the platform. This is a hybrid role — roughly 60% technical support, 40% client ownership — combining deep programmatic and platform expertise with account management, strategic consultancy, and commercial responsibility. While the stronger weighting is on technical/programmatic depth, client-facing polish still matters, since technical elements come up directly on client calls. The person will own a portfolio of roughly 20–60 agency accounts, representing a broader book of up to ~150 individual advertiser accounts, supported by a structure of growth account managers and heavy internal automation — so it's not a one-to-one management load. They'll act as clients' technical and programmatic advisor, supporting campaign performance, troubleshooting, and growth, while working across DSPs, SSPs, and multiple media formats — and helping clients understand how programmatic fits within the wider digital ecosystem, including Microsoft Advertising, TikTok, Google Ads, and Meta.

Responsabilities

• Own a portfolio of agency accounts and act as their primary technical and programmatic advisor.
• Build data-driven media plans aligned to client KPIs, audiences, measurement requirements, and campaign objectives.
• Support campaign setup, tracking, monitoring, and optimisation; troubleshoot targeting, bidding, pacing, inventory, and delivery issues.
• Manage and troubleshoot deal structures across PMP, PG, Private Marketplace/Preferred Deals, and Open Auction.
• Ensure proper tracking/measurement is in place, analyse performance, and recommend improvements.
• Identify upsell and cross-sell opportunities across the agency portfolio (e.g., introducing Microsoft Advertising, TikTok, or programmatic products to clients not yet using them, or expanding within an existing client). This is a nice-to-have, not a disqualifier
• Lead campaign reviews, training, and platform adoption with clients.

Requirements

• Strong operational understanding of DSPs, SSPs, auction mechanics (real-time bidding), and deal structures — this is considered fundamental; a candidate who doesn't understand these shouldn't be considered qualified.
• Hands‑on experience with at least two major DSPs from: StackAdapt, The Trade Desk, Amazon DSP, DV360, or Yahoo DSP. Experience with other/obscure DSPs is also welcomed as it brings a different perspective — this requirement is a strong preference, not a hard screening cutoff.
• Experience across Display, Native, Video, CTV, Audio, DOOH, and B2B.
• Good practical understanding of tracking pixels, attribution, and campaign measurement — called out as a core hard skill.
• High English proficiency for client-facing conversations; a noticeable accent is fine as long as proficiency is strong.
• Comfortable managing a high volume of accounts simultaneously (worth probing in interviews — how candidates organize and prioritize).

Tools

• DSPs: StackAdapt, The Trade Desk, Amazon DSP, DV360, Yahoo DSP
• Wider ecosystem knowledge: Microsoft Advertising, TikTok (working knowledge of Google Ads and Meta)
• Attribution/measurement tools: Google Analytics/GA4 and equivalent tracking & measurement platforms (Diginius to confirm the specific brand list)

Nice to Haves

• Strategic consultancy skills / broader commercial acumen — leadership flagged this as closer to a "unicorn" trait and said it can be downplayed rather than treated as a gate.
• Natural upsell/cross-sell instinct — helpful but trainable; not required at hire.
• Cultural fit: someone who engages with the bigger picture and enjoys a fast-paced, evolving environment.