Technical Program Manager - Unified Communications (UC)

GlobalRelay; Vancouver; Hybrid; CAD 110,000 - 135,000; Full time

Job summary

An established industry player is seeking a Technical Program Manager to lead cross-functional projects in a dynamic environment. This role involves managing multiple development projects, engaging with stakeholders, and ensuring that initiatives deliver business value. You will champion process improvements and utilize your expertise in Agile methodologies to drive project success. Join a diverse team that values innovation and collaboration, where your contributions will be recognized and rewarded. This is a fantastic opportunity for those looking to make a significant impact in a growing company.

Benefits

Comprehensive health benefits

Virtual healthcare

Wellness allowance

Paid sick days

Maternity/parental enhancement program

Corporate bonuses

RRSP contribution matching

Subsidized meal program

Qualifications

• 3+ years of software development project management experience.
• Strong organizational and planning skills.
• Ability to communicate effectively with diverse teams.

Responsibilities

• Lead project planning and coordination for key initiatives.
• Identify and manage dependencies across teams.
• Proactively manage delivery risks and track progress.

Skills

Project Management

Agile Methodologies

Scrum

Stakeholder Management

Risk Management

Communication Skills

Problem Solving

Education

Bachelor's Degree in Computer Science or related field

Project Management Professional (PMP) or equivalent

Tools

Jira

Productboard

Job description

Technical Program Manager - Unified Communications (UC)

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

Project management staff ensure development, operations, and customer implementation projects are completed smoothly and efficiently.

A Program Manager manages horizontally across multiple Global Relay development projects; engaging with stakeholders and identifying and managing the interdependencies between project teams to ensure that cross-project work effort remains feasible and delivers business value. The Program Manager facilitates processes and supports program execution, escalates impediments, manages risk, and helps drive continuous improvement. Program Managers must have the ability to creatively define the project pacing and obtain incremental benefits before the program is complete.

Your responsibilities:

• Take the lead from a project planning and coordination perspective for the delivery of key projects (often involving multiple component teams). This will include working with product management on scope and with component teams on delivery approach and phasing, using product management and delivery management tools.
• Working with component teams, compile work estimates and planning assumptions and provide program management oversight to component-specific release plans.Socialize overall target milestones, per initiative, based on work estimates and assumptions.
• Identify and coordinate cross-component and cross-product line dependencies throughout the development life cycle and track key project gates (including stakeholder, architectural and security reviews) to completion.
• Work closely with component teams and the owners of integration testing environments to ensure readiness of environments and effective alignment/co-ordination across teams for integration tests, refining the approach taken with this as Global Relay moves to increasing agility.
• Work with colleagues and key stakeholders at component team-specific and cross-team levels to actively remove any obstacles blocking progress and ensure releases and initiatives are tracking toschedule,escalating to engineering management or senior program management as appropriate.
• Proactively identify and manage delivery risks in accordance with Global Relay's risk management framework.
• Track progress against target completion dates of releases and initiatives using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans.
• Report on progressat the appropriate meetings (project-specific and company-wide) in accordance with Global Relay's project and program management framework.
• Acquire an understanding of the design, business logic, and technical architecture of the relevant productswhich is deep/detailed enough to support effective project delivery for priority initiatives.
• Be a champion for process improvements including those which will improve project predictability;identify opportunities to streamline and provide visibility into critical cross-component delivery activities; help teams with their ways of working.
• Provide guidance and assistance in resolving issues and removing roadblocks.
• Provide input on resourcing to address critical bottlenecks.

About you:

• Experience which includes 3+ years of full lifecycle software development project management (as a Project Manager or equivalent role) including planning, monitoring, managing risks and issues, and reporting on project status.
• Experience of project delivery usingAgile, Scrumand hybrid development methodologies.
• Experience with driving cross-team initiatives and collaborating with stakeholders across the organization including working with remote teams.
• Experience of working with product management and software delivery management tools such as Productboard and Jira, or equivalent.
• Self-starter with can-do approach who finds effective ways of getting the job done.
• Strong organizational, planning, stakeholder management and documentation skills.
• Strong technical background through education and/or work experience.
• Comfortable with diving into the detail to support teams with project delivery, including ensuring all the i’s are dotted and t’s are crossed in SDLC process terms.
• Ability to communicate effectively with both technical and non-technical individuals including being able to adjust communication style depending on the individual and situation.
• Ability to engage with teams/stakeholders and build positive relationships, through questions (when appropriate) in support of project delivery. Such questions might help risks to be surfaced, issues to be resolved, or might provide friendly “challenge” to ways of working.
• Ability to get up to the required speed on product business logic and architecture through self-directed on-the-job learning.
• Experience with either SaaS, messaging platform(s) or data integration for enterprise markets (desirable).
• One or more agile/project management qualifications (desirable), e.g. Project Management Professional (PMP), Prince2 Practitioner.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range:

$110,000 - $135,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com .

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Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2 nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at [phone]. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at [e-mail] .
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to [e-mail] .