Technical Program Manager - Site Reliability Engineering (SRE)

Electronic Arts; Vancouver; On-site; CAD 114,300 - 156,200; Full time

Benefits offered by this job

Hybrid work (Vancouver)

Comprehensive benefits

Bonus & equity eligibility

Job summary

Electronic Arts in Vancouver, BC seeks a Technical Program Manager for Site Reliability Engineering to coordinate large-scale programs focused on reliability, scaling, and automation. You will define roadmaps, milestones, and success criteria across PI&E and report to the Director of Program Management.

Ideal candidates have 5+ years in technical program management, strong SRE experience, Agile proficiency, and cloud know-how (AWS, GCP, Azure).

Qualifications

• 5+ years of experience in technical program management.
• Experience supporting SRE practices.
• Agile Scrum/Kanban proficiency.
• Advanced capability in JIRA and JaaS project management platforms.
• Experience with cloud providers (AWS, GCP, Azure) in distributed environments, covering Networking, Compute Services, Storage & Database, Core Services, Security & Compliance, and DevOps & Automation.

Responsibilities

• Coordinate large-scale engineering programs focused on reliability, scaling, and automation.
• Define and manage programs, roadmaps, milestones, success criteria, resource allocation, and delivery for PI&E internal operations.
• Report to the Director of Program Management.
• Increase adoption of SRE best practices and automate to reduce toil and improve SLIs/SLOs.
• Establish and track metrics for operational performance, partner satisfaction, adoption, and retention.

Skills

SRE practices

Agile Scrum/Kanban

Cloud providers (AWS, GCP, Azure)

Networking

Compute Services

Storage & Database

Core Services

Security & Compliance

DevOps & Automation

Tools

JIRA

JaaS

Job description

Overview

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. The Production Infrastructure & Engineering (PI&E) organization provides platforms and infrastructure hosting solutions powering EA's games and live services, enabling access anytime and anywhere. The goal is to help developers experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud.

As a Technical Program Manager for Site Reliability Engineering (SRE), you will coordinate large-scale engineering programs focused on system reliability, scaling, and automation. You will define and manage programs, roadmaps, milestones, success criteria, resource allocation, and delivery needed for PI&E internal operations. You will report to the Director of Program Management.

Responsibilities:

• You will increase adoption of SRE best practices such as AI automation to reduce toil, error budgets, SLIs/SLOs.
• You will ensure compliance with security, privacy, and regulatory standards in all reliability projects.
• You will maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams, providing clear goals, scenarios, and customer requirements.
• You will establish and track metrics for operational performance, partner satisfaction, adoption, and retention to guide prioritization and measure the impact.
• You will manage programs that improve platform efficiency, usability, reliability, and deployment practices—including zero-downtime goals.

Qualifications:

• 5+ years of experience in technical program management
• Previous experience supporting SRE practices
• Agile Scrum/Kanban proficiency
• Advanced capability in JIRA and JaaS project management platforms
• Experience with cloud providers (AWS, GCP, Azure) distributed environments, and cloud computing
  • Networking
  • Compute Services
  • Storage & Database
  • Core Services
  • Security & Compliance
  • DevOps & Automation

Bonus:

• Certifications: CSM, ITIL, PMP, and SRE Foundation - Supplementary/Elective

This is a hybrid remote/in-office role based in Vancouver, BC.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

British Columbia (depending on location e.g. Vancouver vs. Victoria) $114,300 - $156,200 CAD

Pay is just one part of the overall compensation at EA. For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan for regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. We empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.