Technical Program Manager

Manulife; Toronto; Hybrid; CAD 86,000 - 136,000; Full time

Job summary

Manulife in Toronto, Ontario, is seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting omni-channel communications and document management. You will coordinate across engineering, architecture, product, operations, security, risk, and vendors to ensure delivery momentum and business outcomes.

The role emphasizes executive reporting, risk management, and continuous improvement in a hybrid environment.

Qualifications

• 3+ years in technical program management or similar role.
• Experience with Jira/Confluence.
• Experience with Agile, hybrid, and traditional delivery.
• Experience leading large, cross-team initiatives across multiple teams/vendors.
• Excellent communication, facilitation, and stakeholder management.
• Ability to translate complex technical information for technical and nontechnical audiences.
• Strong analytical and decision-making skills.
• Ability to influence without direct authority in a matrixed environment.
• Experience developing executive-level status reporting and risk assessments.

Responsibilities

• Lead the end-to-end lifecycle of complex technology initiatives, from planning through delivery and post-implementation review.
• Define program scope, objectives, outcomes, milestones, and success measures with stakeholders.
• Coordinate across engineering, architecture, product, operations, security, risk, and vendors.
• Build and maintain integrated program plans with milestones, dependencies, and delivery commitments.
• Identify, assess, and manage risks, issues, assumptions, and dependencies with mitigation plans.
• Establish governance, reporting, and decision forums for timely visibility into program health.
• Facilitate planning sessions, status reviews, and dependency discussions with clear actions and owners.
• Partner with technical leads to understand architecture, sequencing, and nonfunctional requirements.
• Manage scope/schedule changes with transparent impact assessment and documented decisions.
• Track program performance using data to improve predictability and quality.
• Coordinate implementation, release, change management, and operational readiness.
• Lead post-implementation reviews and drive continuous improvement.

Skills

Technical Program Mgmt

Jira/Confluence

Agile Delivery

Cross-functional Leadership

Executive Reporting

Stakeholder Management

Education

Bachelor's degree

PMP certified

Tools

Jira

Confluence

Job description

Are you a self-starter who thrives on solving complex technical and delivery challenges? Are you passionate about bringing teams together to deliver high-quality solutions? If so, then we want to hear from you!

We are seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting our omni-channel communications and document management platform.

Your leadership will be critical to coordinating work across teams, maintaining delivery momentum, and ensuring technology solutions achieve intended business and customer outcomes.

Our team continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you!

Position Responsibilities:

• Lead the end-to-end lifecycle of complex technology initiatives, from planning and mobilization through delivery, implementation, and post-implementation review.
• Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures in partnership with business and technology stakeholders.
• Coordinate work across engineering, architecture, product, operations, security, risk, and vendor teams to maintain alignment and delivery momentum.
• Build and maintain integrated program plans that identify milestones, resources, cross-team dependencies, critical paths, and delivery commitments.
• Proactively identify, assess, and manage risks, issues, assumptions, and dependencies, driving mitigation plans and escalating decisions when needed.
• Establish clear governance, reporting, and decision-making forums to provide stakeholders and leaders with timely visibility into program health, progress, tradeoffs, and outcomes.
• Facilitate planning sessions, status reviews, dependency discussions, and retrospectives that result in clear decisions, actions, owners, and target dates.
• Partner with technical leads to understand solution architecture, delivery constraints, implementation sequencing, operational readiness, and nonfunctional requirements.
• Manage changes to scope, schedule, and delivery approach through transparent impact assessment, stakeholder alignment, and documented decisions.
• Track program performance and delivery metrics, using data and insights to improve predictability, quality, and execution.
• Ensure implementation, release, change management, and operational readiness activities are coordinated and completed successfully.
• Lead post-implementation reviews, capture lessons learned, and drive continuous improvement across program delivery practices.
• Bring an innovative mindset to improving delivery processes, team collaboration, and technology outcomes.

Required Qualifications:

• Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role.
• Experience with program and project tracking tools such as Jira, Confluence, or similar platforms.
• Experience with Agile, hybrid, and traditional program delivery methodologies.
• Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas.
• Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills.
• Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to influence without direct authority, create accountability, and drive progress in a matrixed environment.
• Experience developing executive-level status reporting, delivery metrics, risk assessments, and decision materials.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field, or equivalent experience
• PMP certified.
• Knowledge of life insurance or financial services workflows and regulatory considerations is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .