Technical Product Manager I

BCE Inc.; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康

35% discount on Bell services

Exclusive offers from partners

Competitive salary

Job summary

Bell is seeking a motivated Product Management leader to define, deliver, and evolve television and streaming experiences across set-top boxes, smart TVs, streaming devices, mobile apps, and web platforms.

You will define strategy, roadmap, launches, and optimization while collaborating with Product, Technology, Digital, Marketing, Operations, Finance, Legal and external partners. Hybrid work in Canada with a competitive benefits package.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1–3 years in product management, digital/telecom or tech delivery.
• Ability to translate business and technical concepts into actionable requirements.
• Strong written, verbal and presentation communication skills.
• Able to work with English and French-speaking stakeholders across Canada.

Responsibilities

• Define and manage the Fibe TV product roadmap.
• Translate requirements into documentation, journeys, and acceptance criteria.
• Lead cross-functional teams across Product, Technology, UX/UI, Digital, Marketing, Finance and more.
• Support platform modernization and TV services evolution.
• Oversee end-to-end customer journeys from acquisition to support.

Skills

Product management

Cross-functional leadership

Analytical thinking

Communication skills

Bilingual English/French

Education

Bachelor's degree in business/related field

Tools

JIRA

Confluence

Microsoft 365

Job description

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell's Fibe TV Product Management team is seeking a motivated individual to help define, deliver, and evolve the next generation of television and streaming experiences across Bell’s entertainment platforms. In this product leadership role, you will contribute to the strategy, roadmap, launch, and ongoing optimization of customer‑facing television products across set‑top boxes, smart TVs, streaming devices, mobile applications, and web experiences.

Working across Product, Technology, Digital, Marketing, Operations, Finance, Legal, Regulatory, Business Intelligence, and external partners, you will help transform customer and business needs into scalable product solutions that improve customer satisfaction, drive business growth, and support Bell’s long‑term television modernization strategy.

Key Responsibilities

• Product Roadmap & Strategy: Support the development and execution of the Fibe TV product roadmap, ensuring product initiatives align with customer needs, business objectives, competitive market trends, and long‑term platform strategies.
• Product Definition & Requirements Management: Translate customer, operational, business, and technical requirements into clear product documentation, user journeys, business requirements, use cases, and acceptance criteria that guide solution design and delivery.
• Cross‑Functional Leadership & Collaboration: Partner closely with Product, Technology, Architecture, UX/UI, Digital, Marketing, Customer Care, Field Operations, Billing, Provisioning, Finance, Legal, Regulatory, and Business Intelligence teams to deliver integrated and sustainable product solutions.
• Platform Modernization & Service Evolution: Support strategic initiatives related to platform modernization, digital transformation, hardware‑free television services, customer migrations, application enhancements, content integrations, and the continued evolution of Bell’s television platforms.
• Customer Experience Ownership: Participate in the design and validation of end‑to‑end customer journeys, ensuring product experiences are intuitive, reliable, and aligned with Bell’s customer experience objectives across acquisition, activation, viewing, billing, service management, and support interactions.
• Launch Readiness & Operational Excellence: Coordinate activities required to support successful product launches, including business readiness reviews, stakeholder alignment, risk assessments, operational readiness planning, customer communications, and production deployment activities.
• Testing, Validation & Quality Assurance: Plan and coordinate end‑to‑end testing activities, operational readiness testing, friendly user validations, defect triage, production monitoring, and issue resolution to ensure high‑quality customer experiences and operational stability.
• Analytics & Performance Optimization: Monitor product performance through operational reporting, customer feedback, analytical insights, and business intelligence dashboards. Identify improvement opportunities and drive initiatives that enhance customer outcomes and business performance.
• Business Cases & Financial Governance: Support the development of business cases, investment analyses, benefit tracking, financial forecasts, and funding recommendations to help evaluate and prioritize product initiatives and strategic investments.
• Stakeholder Communications & Executive Reporting: Develop executive presentations, status updates, decision materials, risk assessments, and governance documentation that provide clear visibility into strategy, delivery progress, business outcomes, and key decisions.

Critical Qualifications

• Bachelor’s degree in business administration, Commerce, Engineering, Computer Science, Information Technology, Marketing, Communications, or a related discipline.
• 1 – 3 years of experience in product management, technical project management, telecommunications, digital products, media, technology delivery, or related fields.
• Demonstrated experience supporting the delivery of complex cross-functional initiatives from definition through implementation and post‑launch support.
• Strong ability to translate business and technical concepts into actionable product requirements and stakeholder communications.
• Proven analytical and problem‑solving skills with the ability to evaluate customer, operational, technical, and financial impacts.
• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously in a fast‑paced environment.
• Experience collaborating with technical and business teams across diverse functions.
• Excellent written, verbal, and presentation communication skills.
• Proven ability to build alignment among stakeholders with differing priorities and objectives.
• Customer-focused mindset with strong attention to detail and quality.
• Proficiency with Microsoft 365 applications including Excel, PowerPoint, Word, Teams, and Outlook.
• Ability to work effectively with English and French‑speaking stakeholders across Canada.

Preferred Qualifications

• Experience working within Agile product‑delivery environments, including backlog management, sprint planning, and software‑development lifecycles.
• Experience developing business cases, cost‑benefit analyses, financial forecasts, or investment recommendations.
• Familiarity with JIRA, Confluence, and modern product‑management tools.
• Experience with business intelligence, analytics, reporting platforms, or dashboarding tools.
• Knowledge of IPTV, streaming‑video platforms, connected‑TV applications, content aggregation, authentication, entitlements, billing, provisioning, or digital television services.
• Experience supporting regulatory, privacy, accessibility, or legal reviews.
• Experience working with external vendors, technology suppliers, or strategic partners.
• Bilingualism in English and French is considered an asset.

Additional Information:

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

• competitive salary
• medical, dental, vision and mental health benefits
• 35% discount on our services
• access exclusive offers from our partners

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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