Technical Product Manager

Charger Logistics Inc; Brampton; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Healthcare Benefit Package

Career Growth

Job summary

Charger Logistics Inc. is seeking an experienced Technical Product Manager to lead business process improvement, product development, and AI-enabled automation across our logistics platforms.

You will bridge business stakeholders and technology teams, translating complex challenges into scalable solutions that deliver measurable business value. The role requires proficiency in requirements analysis, backlogs, and SDLC collaboration, with a focus on leveraging AI and automation to drive

Qualifications

• 5+ years in product management or tech-driven process improvement.
• Strong analytical and problem-solving skills with evidence-based recommendations.
• Experience in requirements analysis, process mapping, backlog management, and Agile/Scrum.
• Familiarity with AI, LLMs, and workflow automation.
• Experience collaborating with stakeholders, software teams, QA, and leadership.
• Familiarity with logistics or supply chain is a plus.

Responsibilities

• Partner with stakeholders to investigate challenges, identify root causes, and propose data-driven solutions.
• Analyze workflows and systems to find inefficiencies and improvement opportunities.
• Lead requirements gathering and develop BRs, user stories, acceptance criteria, and specs.
• Manage product backlogs and align priorities with business objectives.
• Identify AI/LLM and automation opportunities to increase efficiency.
• Collaborate with development, data, and QA through the SDLC.
• Evaluate trade-offs among value, cost, feasibility, and risk.
• Coordinate UAT and support implementation and change management.
• Define KPIs and measure post-implementation results.
• Monitor AI-enabled solutions for accuracy and business impact.

Skills

Product management

Business analysis

Agile/Scrum

AI/LLMs

Stakeholder management

Problem solving

Data-driven decisions

Communication

SQL

Power BI

Tools

Jira

Confluence

APIs

EDI

Enterprise applications

Job description

Charger Logistics is a world-class asset-based carrier committed to operational excellence, innovation, and customer satisfaction. We foster an entrepreneurial environment that encourages ownership, continuous learning, and new ideas.

We are seeking an experienced Technical Product Manager to drive business process improvement, product development, and AI-enabled automation initiatives. This role will bridge business stakeholders and technology teams, translating complex business challenges into scalable solutions that deliver measurable business value.

Key Responsibilities

• Partner with business stakeholders to investigate operational challenges, identify root causes, and recommend practical, data-driven solutions.
• Analyze existing workflows, business processes, and systems to identify inefficiencies, gaps, and opportunities for improvement.
• Lead requirements gathering and develop business requirements, user stories, acceptance criteria, process flows, and functional specifications.
• Manage product backlogs, prioritize enhancements, and align delivery plans with business objectives and stakeholder priorities.
• Identify opportunities to leverage AI, large language models (LLMs), intelligent document processing, and workflow automation to improve efficiency and reduce manual effort.
• Collaborate with development, data, and QA teams throughout the software development lifecycle (SDLC) to ensure successful implementation.
• Evaluate solution alternatives and communicate trade-offs involving business value, cost, technical feasibility, and risk.
• Coordinate user acceptance testing (UAT), validate business scenarios, and support implementation and change management.
• Define KPIs and success metrics and assess post-implementation results using operational data, user feedback, and performance indicators.
• Monitor AI-enabled solutions for accuracy, reliability, exceptions, and business impact, ensuring appropriate validation and human oversight.

• 5+ years of experience in product management, senior business analysis, or technology-driven process improvement.
• Strong critical thinking, analytical, and problem-solving skills, with the ability to challenge assumptions and make evidence-based recommendations.
• Proven experience in requirements analysis, process mapping, product backlog management, and Agile/Scrum methodologies.
• Understanding of AI, LLMs, and workflow automation, including their capabilities, limitations, and risks.
• Experience collaborating with business stakeholders, software developers, QA teams, and technical leadership.
• Familiarity with SQL, Power BI, Jira, Confluence, APIs, EDI, or enterprise applications is an asset.
• Excellent communication, stakeholder management, and decision-making skills.
• Experience in logistics, supply chain environments is preferred.

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth