Technical Operations - Specialist

Interactive Brokers; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, disability and life insurance with 100% premiums covered

Company RSP contribution matching

Stock incentive plan

Job summary

Interactive Brokers is looking for a Technical Operations team member in Vancouver, BC. This hybrid role involves monitoring the health of essential applications and systems, providing technical support, and resolving operational issues.

The ideal candidate will have strong communication skills and a bachelor's degree in a relevant field. We offer a competitive salary and an attractive benefits package, including comprehensive insurance and a stock incentive plan.

Qualifications

• Strong communication skills, fluent in English.
• Bachelor's degree in a financial or technical discipline.
• Working knowledge of general computing and networking concepts.
• Experience working with Linux operating systems.
• Ability to analyze and solve problems promptly.

Responsibilities

• Monitor the health of applications and systems.
• Analyze and resolve brokerage system operational issues.
• Provide internal 2nd-level technical support.
• Investigate and triage real-time trade issues.

Skills

Strong communication skills, fluent in English

Working knowledge of general computing and networking concepts

Experience working with Linux operating systems

Problem-solving skills

Education

Bachelor's degree in a financial or technical discipline

Tools

Scripting languages (Shell, Perl, Python)

Job description

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barr’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.

About Your Team

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Vancouver, BC. To offer the finest online trading experience in the world, Interactive Brokers’ TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

Work Arrangement

Hybrid role: 4 days in office / 1 day remote (Sunday‑Thursday).

Responsibilities

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
• Analyze, troubleshoot, elevate and resolve brokerage system operational issues.
• Participate in post‑incident reviews in collaboration with software development, customer service and infrastructure teams.
• Provide internal 2nd‑level technical support to various teams.
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
• Analyze existing business workflows and participate in developing new process monitoring tools.
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real‑time trade issues with internal and external parties.

Required Skills

• Strong communication skills, fluent in English.
• A bachelor's degree in a financial or technical discipline.
• Working knowledge of general computing and networking concepts.
• Experience working with Linux operating systems.
• Ability to analyze and solve problems promptly and accurately in a fast‑paced environment.
• Ability to work weekends.

Preferred Skills

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies.

Success Attributes

• Strong desire to expand financial and technical knowledge base.
• Self‑motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem‑solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

Compensation & Benefits

The anticipated base salary range for this role is 65,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare.

Company benefits & perks include:

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching and stock incentive plan.