Technical Infrastructure Analyst Term Position

General Dynamics Mission Systems, Inc.; Calgary; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Infrastructure Analyst to join their dynamic IT team. This role offers a unique opportunity to engage in critical problem-solving while supporting a variety of IT projects. You will provide essential support for applications and services, ensuring smooth operations and proactive maintenance. The position follows a hybrid working model, allowing you to balance remote and on-site work effectively. If you are passionate about technology and eager to contribute to innovative solutions, this role is perfect for you. Join a collaborative environment that values your contributions and fosters professional growth.

Qualifications

• 4-5 years of experience in IT infrastructure support and implementation.
• University degree or college diploma in relevant field required.
• Certifications in field of expertise are a plus.

Responsibilities

• Analyze and resolve technical problems and deficiencies.
• Support installation and configuration of software and hardware.
• Document processes and monitor system performance.

Skills

Technical Problem Solving

Customer Interaction

IT Infrastructure Support

Software Installation

Hardware Support

Operating System Support

Security Compliance

Disaster Recovery Planning

Education

University degree in Computer Science

College diploma in IT

Tools

Microsoft Server Editions

Microsoft Active Directory

Tenable/Nessus

Microsoft Azure/M365/O365

Citrix

BigFix

VMware Virtual Environment

Job description

Technical Infrastructure Analyst Term Position

• Full-time

At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

We are currently hiring for a Technical Infrastructure Analyst to join our IT team. In this role you will be part of a large IT organization working in a structured environment with a dynamic solution space. Provide day to day support and customer interaction for break fix and troubleshooting issues including proactive maintenance for applications and services. A portion of time will be used to support the designs, analysis, plans and implementation of IT projects which includes considerations for data storage, backups, virtualization, collaboration, applications, networks and operating systems, security as well as support processes. Lots of opportunities to learn and grow using new services and technologies.

This position follows a hybrid working model. There will be a mix of at-home and on-site work, with an expectation of in office attendance to support business needs. Typically, there will be an expectation of 2-3 days in office a week.

Duties and Tasks

• Analyze, detect, identify and correct technical problems and deficiencies
• Service request completion, including updating and communicating with customers
• Determine proper installation parameters for software and hardware for smooth integration, transition and efficiency
• Installation and configuration of software(s)
• Hardware support
• Operating System support
• Application and recommendation of updates, patches and hot-fixes to systems
• Document hardware and software inventory
• Process and procedure creation and documentation
• Monitor and collect data on system performance
• Assist and train customers
• Ensure that all devices meet or exceed Security and Corporate policy requirements
• Contribute to the design and implementation of new technologies
• Ability to research errors using online resources
• Self-maintain technical skill sets
• Contribute to the design, implementation and maintenance of the disaster recovery plan for IT related applications and systems
• Seeks to identify areas of improvements to the IT infrastructure to meet evolving users and customer requirements and challenges
• Develops key relationships, working with third party vendors and peers from other General Dynamics Business units
• After hours support to ensure availability, integrity and introduction of new and existing services

Minimum Requirements

• University degree in Computer Science/SW Engineering/applicable discipline or College level diploma with significant background and experience in IT infrastructure support and implementation activities
• 4-5 years of related experience
• Certifications in field of expertise is an asset
• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident
• Technological knowledge in one or more of the following areas:
  • Microsoft Server Editions
  • Microsoft Active Directory
  • Tenable/Nessus
  • Microsoft Azure/M365/O365
  • Citrix
  • BigFix
  • VMware Virtual Environment

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via email.