Technical Fulfillment Manager

Kount; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technical Delivery Manager to lead a critical team responsible for a high-volume data delivery platform. This role combines technical expertise with project management and client communication skills to ensure exceptional reliability and quality for Tier 1 Clients. The successful candidate will oversee daily operations, manage a talented team, and drive continuous improvement initiatives. If you thrive in a fast-paced, mission-critical environment and have a passion for optimizing data processing workflows, this opportunity is perfect for you!

Qualifications

• Proven experience in managing complex technical projects in financial services.
• Strong analytical and project planning skills are essential.

Responsibilities

• Lead a team of developers and QA engineers to ensure high-performance delivery.
• Oversee daily operations of the batch delivery platform for Tier 1 Clients.

Skills

Project Management

Client Communication

Analytical Thinking

Team Leadership

Financial Forecasting

Tools

Google Cloud Platform (GCP)

Dataflow

BigQuery

YAML

API tools (Bruno, Postman)

Job description

Synopsis of the role

The Technical Delivery Manager will lead a critical team responsible for the daily operation and continuous improvement of our high-volume, batch data delivery platform. This platform processes and enriches data for our Tier 1 Clients, demanding exceptional reliability and quality. This role requires a blend of technical expertise, quality-focused mindset, project management acumen, and strong client communication skills to ensure seamless delivery and client satisfaction.

What you’ll do:

Business tasks:

• Lead and manage a team of 10-15 configuration Developers and QA engineers, fostering a collaborative and high-performance environment

• Oversee the daily operations of the batch delivery platform, ensuring timely and accurate data processing and delivery to Tier 1 Clients

• Plan and execute project delivery, including resource allocation, timeline management, and risk mitigation

• Conduct financial forecasting and manage budgets related to platform operations and projects

• Act as the primary point of contact for Tier 1 Clients, addressing their needs and ensuring their satisfaction

• Collaborate with other Delivery Managers and cross-functional teams to align on strategic initiatives and resolve operational issues

• Develop and deliver executive-level reports on platform performance, project status, and key metrics

Technical tasks:

• Manage and optimize platform performance, focusing on stability, scalability, and efficiency within the Google Cloud Platform (GCP) environment

• Maintain robust monitoring and alerting systems using Google Logging and Monitoring

• Drive continuous improvement initiatives to enhance platform capabilities and streamline processes

• Maintain platform compliance with all relevant security, data privacy, and regulatory requirements, including those specific to Canadian financial services

• Adhere to Secure Software Development Lifecycle (SDLC) for all releases, ensuring robust security and compliance

What experience you need:

Business experience:

• Excellent written and verbal communication skills in English

• Proven experience in managing and delivering complex technical projects in a financial services or similarly regulated environment

• Significant experience as a team lead, including training, mentoring, and performance management

• Strong analytical thinking, project and delivery planning, and resource planning skills

• Experience interacting with Tier 1 Clients and providing executive reporting

• Experience in a high-volume, mission-critical batch processing environment

• Experience with financial forecasting

Technical experience:

• Experience with Google Cloud Platform (GCP), including Dataflow, Composer, YAML configuration, Cloud Storage, BigQuery, Logging/Monitoring/Alerting

• Strong understanding of data processing and batch delivery systems

• Knowledge of various file encoding formats

• Former object-oriented development experience is highly desirable

What could set you apart:

• A deep understanding of financial services data and regulatory requirements

• Demonstrated ability to optimize and automate complex data processing workflows

• Experience with API tools such as Bruno or Postman

• Proficiency in Python scripting, shell scripting

• Experience with Kubernetes, KMS and Pub/Sub

• Professional level of French proficiency, both written and verbal, is an asset for communication with stakeholders in French-speaking regions

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Fulfillment / Operations

Schedule:

Full time