Technical Fulfillment Manager

Equifax; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technical Fulfillment Manager to lead a team of configuration specialists. This role involves overseeing a high-volume data delivery platform on Google Cloud, ensuring efficient operations and compliance with regulations. You will guide your team through complex challenges while fostering a positive client experience. If you have strong technical skills, leadership experience, and a passion for continuous improvement, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in managing technical projects in regulated environments.
• Strong leadership skills with a focus on mentoring and performance management.

Responsibilities

• Guide the team on complex configuration challenges and oversee daily platform operations.
• Lead and mentor a team of 10-15 specialists, managing workload and resources.

Skills

Problem-solving

Analytical skills

GCP services (Dataflow, Composer, Cloud Storage, BigQuery)

Understanding of data processing

Leadership

Communication in English

Financial forecasting

Batch processing

Tools

Google Cloud Platform

Postman

Kubernetes

Python

Shell scripting

Job description

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Role Overview

The Technical Fulfillment Manager leads a team of configuration specialists responsible for operating and improving our high-volume, batch data delivery platform on Google Cloud. The role requires technical expertise, leadership, and strong client communication skills to ensure reliable and quality service delivery.

Key Responsibilities

1. Technical Guidance and Support:
   • Guide the team on complex configuration challenges.
   • Oversee daily platform operations, ensuring accurate data processing and delivery.
   • Manage platform performance, focusing on stability, scalability, and efficiency in GCP.
   • Develop monitoring and alerting systems using Google Logging and Monitoring.
   • Serve as escalation point for fulfillment issues, ensuring timely resolution.
   • Maintain compliance with security, privacy, and regulatory standards, including Canadian financial regulations.
   • Follow Secure SDLC for all releases.
   • Stay updated on product knowledge and best practices.
   • Collaborate with engineering, product, and QA teams.
   • Contribute to documentation and knowledge base.
2. Team Leadership:
   • Lead and mentor a team of 10-15 specialists.
   • Set performance expectations and conduct reviews.
   • Manage workload, schedules, and resources with Scrum Masters.
   • Identify training needs and develop skills.
   • Promote continuous improvement and knowledge sharing.
   • Manage team budgets and financial forecasting.
3. Client Communication:
   • Handle escalations for complex client issues.
   • Coordinate with delivery and product teams to meet client needs.
   • Communicate fulfillment status effectively.
   • Ensure positive client experiences.

Required Experience

Technical Skills

• Problem-solving and analytical skills.
• Experience with GCP services: Dataflow, Composer, Cloud Storage, BigQuery, Logging/Monitoring.
• Understanding of data processing and batch systems.
• Knowledge of file encoding formats.
• Object-oriented development experience is a plus.

Business Skills

• Excellent communication in English.
• Experience managing technical projects in regulated environments.
• Leadership experience, including mentoring and performance management.
• Strong planning and resource management skills.
• Experience with high-volume batch processing.
• Financial forecasting and budgeting experience.

Preferred Qualifications

• Knowledge of financial services data and regulations.
• Automation and optimization of data workflows.
• Experience with API tools like Postman or Bruno.
• Scripting skills in Python and Shell.
• Experience with Kubernetes, KMS, Pub/Sub.
• French language proficiency is a plus.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Production