Technical Field Support – Installations & Troubleshooting

Integratedcooling; Calgary; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Commission-based compensation

Opportunities to learn and grow

Safe work environment

Job summary

Canadian Fiber Optics Corp. is seeking a proactive Technical Field Support Agent to join our team.

You will handle service provisioning, activation and troubleshooting while supporting field technicians and assisting customers with inquiries to ensure timely resolutions. Responsibilities include documenting interactions, coordinating with Field Operations and Network Operations, and ensuring adherence to provisioning standards.

Qualifications

• Minimum of 2 years experience in a similar role.

Responsibilities

• Coordinate and support service provisioning for new installations, upgrades and activations.
• Troubleshoot provisioning, activation and equipment issues with field technicians and customers.
• Document interactions and resolutions; collaborate with operations and care teams to resolve issues.

Skills

Telecommunications

Customer support

Troubleshooting

Service provisioning

Tools

CRM systems

Ticketing systems

Billing platforms

Network management tools

Job description

Canadian Fiber Optics Corp. is seeking a proactive Technical Field Support Agent to join our team.

You will handle service provisioning, activation and troubleshooting while supporting field technicians and assisting customers with inquiries to ensure timely resolutions. Responsibilities include documenting interactions, coordinating with Field Operations and Network Operations, and ensuring adherence to provisioning standards.