Global Field Support Engineer - Fiber Optics & Training

VIAVI Solutions; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global network solutions provider in Ottawa is seeking a Skilled Technical Support Engineer to deliver critical services through installations, calibration, and training in fiber optics. This role emphasizes a customer-first approach while collaborating cross-functionally to ensure satisfaction. Ideal candidates possess a Bachelor's degree in Engineering or a related field and proficiency in networking and fiber optic techniques. Applicants must be willing to travel globally and possess excellent communication skills.

Qualifications

• Proficiency in fiber optic handling, inspection, and cleaning techniques.
• Working knowledge of Ethernet/IP networking and device configuration.
• Strong organizational and planning skills; ability to thrive in a fast-paced environment.

Responsibilities

• Deliver on-site and remote technical services including installations and customer training.
• Provide expert-level support to troubleshoot and resolve customer issues.
• Manage service cases to ensure timely resolution.
• Collaborate cross-functionally to address customer needs.

Skills

Fiber optic handling

Ethernet/IP networking

Organizational skills

Interpersonal communication

Education

Bachelor’s degree in Engineering, Applied Science, or related field

Tools

Jira

Microsoft Office

Dynamics CRM

Job description

A leading global network solutions provider in Ottawa is seeking a Skilled Technical Support Engineer to deliver critical services through installations, calibration, and training in fiber optics. This role emphasizes a customer-first approach while collaborating cross-functionally to ensure satisfaction. Ideal candidates possess a Bachelor's degree in Engineering or a related field and proficiency in networking and fiber optic techniques. Applicants must be willing to travel globally and possess excellent communication skills.