Technical Delivery Coordinator (MST/PST)

Vision33; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Technical Delivery Coordinator, where your role will be pivotal in supporting the SAP Business One practice. This exciting opportunity involves collaborating with various teams to streamline client projects and enhance operational efficiencies. Your expertise in project delivery and client relations will be crucial as you work to ensure accurate technical data and successful project outcomes. In a dynamic and diverse environment, you will have the chance to make a real impact while enjoying a fun and supportive culture. If you are a motivated organizer with a passion for client success, this role is the perfect fit for you.

Qualifications

• 3+ years of project delivery experience with clients.
• Bachelor’s degree in Business Administration or equivalent.
• Strong analytical and troubleshooting abilities.

Responsibilities

• Liaise between sales and project teams for client requests.
• Facilitate communication across teams to ensure client success.
• Identify process inefficiencies and recommend improvements.

Skills

Project delivery experience

Client-focused approach

Technical aptitude

Analytical and problem-solving skills

Collaboration and communication skills

Microsoft Office Suite

Education

Bachelor’s degree in Business Administration

Equivalent post-secondary education

Tools

HubSpot

Smartsheet

Zendesk

Job description

Technical Delivery Coordinator
Full Time / Permanent
Open, Western Canada/USA - Pacific Time Zone or Mountain Time Zone

At Vision33, we are forward thinkers. We bring together best-in-class cloud technology and the most experienced people in the industry to deliver ERP and business solutions that create transformative results. We are creative problem-solvers who love new challenges and thrive on bringing operational efficiencies, business growth, and overall success to our clients. The cherry on the cake - we are fun!

With certified consultants around the world, partnerships with some of the world’s most innovative technology providers, and customer support that’s just a click away, Vision33 is where great ideas meet reality. When you get to know us, it’s easy to see why we’re an award-winning partner to some of the world’s fastest growing and most successful organizations.

Due to our current growth and success, we are hiring a Technical Delivery Coordinator to support our SAP Business One practice. You will collaborate with Vision33 teams and clients to expedite and drive an efficient sales and delivery process. You will be responsible for facilitating the collection of client technical data to ensure accurate build information and systems design. If you have a client-centric persona with a strong ability to broker relationships and data exchange, and if you are a highly motivated and inquisitive organizer looking for a growth opportunity, this new position is for you.

As Technical Delivery Coordinator, you will work directly with our clients and various teams across Vision33 and be part of Vision33’s transformation and global expansion. Your responsibilities will include:

1. Liaise between Vision33’s Regional Sales and Project Delivery teams, as well as our Technical and Product teams for the submission and coordination of client projects and requests, such as: new business opportunities, cloud service quotes, hosting services, new build projects, provisioning timelines, and project go-lives.
2. Collaborate cross-functionally to broker discussions with Vision33 internal teams and clients to ensure correct technical and project details are obtained and ensure discrepancies in the solution environment are remediated to fulfill technical requests.
3. Use Vision33 tools (e.g. HubSpot, Smartsheet, Zendesk) to remove barriers to data collection, reconcile shared information, and keep client projects progressing.
4. Facilitate positive communications across internal team resources to facilitate and enable client success.
5. Collaborate with Project Managers to provide information to support the successful delivery of projects.
6. Identify process inefficiencies, recommend improvements to streamline operations, and work jointly with internal teams to enhance client and Vision33 success.

There are several must-have skills and experience needed to be considered for this role:

1. Minimum three (3) years project delivery experience working directly with internal and external clients.
2. Bachelor’s degree in Business Administration, Computer Systems, or an equivalent post-secondary combination of education and/or experience.
3. Demonstrated client-focused approach with superior people skills.
4. Proven technical aptitude from past experiences.
5. Analytical, problem solving, and troubleshooting abilities are essential.
6. Team-oriented with strong collaboration, communications (written and verbal), and conflict resolution skills are a must.
7. Self-motivated, fast-learner, with the ability to work independently while managing multiple priorities and projects.
8. Independent-thinker and driven to achieve success within a customer service environment.
9. Must know Microsoft Office suite of products: Excel, Word, Teams, Outlook, and PowerPoint.

Other skills that will earn you extra points for role consideration include:

1. Exposure to ERP systems (note: SAP Business One would be a win), AWS, cloud-based solutions, and client technical infrastructure will make you stand out.
2. Smartsheet experience will score you extra points, although knowledge of other project/task management tools will also be an asset.

Vision33 is a global, diverse, passionate, and fun environment where you can really make a difference. If you meet these qualifications, we are excited to receive your application.

Please submit an online application today! For more information on our company, our culture, our benefits, and more, please visit our website at https://www.vision33.com/careers.