Technical Communications Specialist

Manitoba Public Insurance; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A role at Manitoba Public Insurance for a Technical Communications Specialist responsible for creating and delivering written communications. This position collaborates with stakeholders to enhance customer service and technical knowledge through accurate and user-friendly documentation. Candidates should have a degree in communications or related fields and experience in technical writing.

Benefits

Comprehensive health benefits program

Registered pension plan

Flexible work program

Professional development support

Mental health programming

Qualifications

• Degree in Communications or a related discipline required.
• Two years experience in Technical Communications or Public Relations.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Develop and maintain technical communications programs.
• Conduct knowledge audits to support stakeholder needs.
• Edit and conduct peer reviews of technical materials.

Skills

Communication

Technical Writing

Customer Service

Time Management

Problem Solving

Education

Degree in Communications

Diploma in Technical Communications

Tools

Microsoft Office

SharePoint

Job description

Overview

As the Technical Communications Specialist you are responsible for the timely creation, preparation, and delivery of written and online business information and technical communications to Manitoba Public Insurance frontline staff and external business partners.

You will work with internal and external stakeholders to develop technical communications using best practices to ensure the readability and usability of the information, with the objective of enhancing customer service, increasing on-the-job effectiveness, and developing staff and business partner knowledge and skills.

Responsibilities

• Responsible for developing, delivering, and maintaining internal and external technical communications programs/plans through website technology, in coordination with other MPI departments.
• Conduct knowledge audits and needs assessments to identify appropriate documentation to support specific stakeholder needs.
• Ensure information accuracy and completeness through analysis, research, content owner involvement and approval, in accordance with Knowledge Management practices.
• Develop and maintain online writing and editing guidelines for structured content and minimalist writing according to the department’s technical online writing standards and industry best practices for online communication.
• Develop knowledge of products or services for the purposes of communicating business requirements and/or online support materials to others.
• Evaluate existing supporting material and user requirements by performing needs analysis, evaluating current documentation, identifying delivery options and assisting with the development of new documentation.
• Solicit reviews and feedback of work through project approvals or departmental peer reviews.
• Work closely with the Design and Digital Media team to develop visual communication materials.
• Work with department managers and staff to assist in the development of materials and performance support solutions.
• Edit the written work of others and conduct peer reviews of technical materials as required.
• Partner with instructional design team on strategic initiatives to ensure frontline staff and business partner communication and online support requirements are met.
• Participate in the production of larger technical communications projects as assigned by the KMS Manager or other designated KMS project lead.
• Plan and coordinate stakeholder and user group meetings as required.
• Provide recommendations based on industry best practices for technical communication and information development.

Qualifications

• Degree in Communications or a related discipline.
• Two years of experience working in one or more communication disciplines (Technical Communications, Public Relations or Journalism).OR
• Certificate or Diploma in Technical Communications or a related discipline.
• Three years of related experience working in one or more communication disciplines (Technical Communications, Public Relations or Journalism).

• Knowledge of performance support solution development and knowledge management concepts is an asset
• Knowledge of key concepts involved in web experience testing, structured content, and information architecture.
• Ability to work independently, and as part of a team.
• Ability to handle multiple tasks and prioritize assignments to meet deadlines.
• Ability to establish and maintain effective relationships with leaders, peers, and clients.
• Intermediate customer service skills with the ability to deal tactfully with sensitive issues in a confidential manner.
• Intermediate planning, organizational, time management, and interpersonal skills.
• Ability to transform highly technical documents into clear, concise, written material for a variety of audiences.
• Working knowledge of documentation design and usability best practices in an online environment.
• Knowledge of best practices and trends related to technical communication and public relations.
• Ability to assess organizational needs and documentation effectiveness and to modify programs/documents appropriately.
• Intermediate problem solving and analytical skills.
• Working knowledge of Microsoft Office, including Word and Excel.
• Experience in SharePoint is an asset.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work program
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.