COMMUNICATION & ENGAGEMENT CONSULTANT

Apex Systems; Surrey; Remote; CAD 70,000 - 90,000; Full time

Job summary

Apex Systems seeks a Communication & Engagement consultant for a 6-month remote engagement supporting a major health transformation project. The role involves strategic communications to improve patient care delivery, engaging various stakeholders and ensuring alignment across teams. Ideal candidates will possess strong communication skills and experience in organizational change management.

Benefits

Health, dental, and vision insurance

401K with company match

Employee stock purchase program

Flexible training and certification access

Employee Assistance Program

Qualifications

• Strong written and oral communication in a business environment.
• Experience in large, complex CIS/HIS implementation projects.
• Ability to translate complex concepts into meaningful communication.

Responsibilities

• Lead communication and engagement activities aligned with the OCM strategy.
• Create visually compelling content for communications.
• Monitor effectiveness of communication efforts and adjust tactics.

Skills

Communication

Organizational Change Management

Visual Communication

Stakeholder Engagement

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Suite

Adobe Illustrator

Job description

We see you're coming in from Europe. Are you interested in a position with Apex Systems? Send us your information and resume or call us at our Cork office [phone]

Job# : 2076442

Job Description :

Title : Communication & Engagement consultant

Contract : 6 months (18 month total potential)

Location : Remote in Canada (working PST hours)

Project Description : Our client is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities. You will be working on the clients largest multi-year transformational program which will impact over 30,000 staff and clinicians across 13 acute sites.

This program seeks to improve the way the client delivers care and the way patients experience care for better outcomes. The program focuses on re-imagining the clinical workflows for greater efficiencies and coordination across providers, enabled by the new MEDITECH Expanse platform. This transformation will increase automation and provide easier access to data to gain insights for improved patient care and in support on continuous quality improvements (CQI).

The project requires ongoing, detailed tactical and strategic communications support across a broad range of stakeholders from technical teams to health care providers to senior leadership. The communications and engagement consultant will work directly with the project leadership team with strategic connections into the clients Communications and Public Affairs department. Oversight of key program communication tools is important to success of the communications effort. These include :

• Advance Communications Plan– maintain and execute the structured plan that outlines stakeholder-specific messaging, timing, and delivery channels to ensure alignment across clinical and technical teams
• Advance Portal, Newsletters– used for internal updates, outage notifications, and banner alerts to reach broad staff audiences quickly.
• Town Halls, various meeting forums and on the group Go-Lives supports inclusive power point decks and meeting preparations.
• Communication Templates and Pre-approved Messaging– standardized formats for rapid deployment of updates, especially during system changes or outages, as well as a repository of previous stories and quotes to inform future communications and materials.

Additional info about the change management approach would also be good here – of you have comms and change plans you can talk about maintaining and executing them

Services Required : The Advance Program is seeking a 6 month engagement (with possible extensions) for a Communication and Engagement consultant who will support Communications, Organizational Change Management (OCM) team within the Advance Program Management Office. This role is critical to execute the communication and engagement strategy for this complex clinical information system (CIS) implementation. The consultant will collaborate closely with Corporate Communications and Public Affairs, Advance Program leadership and the Engagement, Readiness and Activation Leads and align with the Provider and Clinician Engagement Lead to ensure all activities support program awareness, commitment, and adoption.

Key Responsibilities :

• Lead Communication & Engagement Activities :
• Execute targeted communication and engagement initiatives aligned with the OCM strategy.
• Use stakeholder, impact, and readiness assessments to inform content and engagement design.
• Select optimal communications tools and channels based on channel assessments to maximize reach and impact.
• Create visually compelling content that energizes and informs.
• Monitor & Optimize :
• Track effectiveness of communication efforts and adjust tactics as needed to meet program goals.
• Work closely with program leads to ensure communication plans evolve with program needs.
• Maintain alignment with the clients Corporate Communications and related policies (brand, digital communications, media relations, etc.)
• Oversee print vendor relationships and manage materials for site readiness and training.
• Support Ad Hoc Needs :
• Respond to emerging communication and engagement content requests.
• Contribute to regional and site-level communication plans and materials.

Specific Qualifications and Experience Required :

• Strong written and oral communication in a business environment.
• Ability to translate complex clinical and technology concepts into meaningful communication mediums, tailored and appropriate for audience, channel etc. for Clinical information system / Hospital Information system transformation
• Worked as a part of organizational change management team on large, complex CIS / HIS implementation projects.
• Mentoring and coaching skills to guide and motivate team members.
• Must be relationship focused and a strong team builder
• Creative with strong visual communication experience e.g. Executive level presentations that tell a story with crisp graphics and concise information
• Self-motivated, problem-solver and critical thinker
• Microsoft suite, Adobe Illustrator, other graphic design tools

Added Value :

• Graphic designer with strong U / X skills
• Digital Agency experience
• User empathy and ethnographic experience
• Customer / Patient journey mapping and user experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or 844-463-6178.

• Proven experience in large-scale, multi-stakeholder technology transformation projects, preferably in health care CIS.
• Strong understanding of OCM principles and interdependencies.
• Ability to translate complex clinical and technical concepts for diverse audiences.
• Skilled in visual communication, user-centered design, and ethnographic research.
• Strong written and oral communication in a business environment.
• Ability to translate complex clinical and technology concepts into meaningful communication mediums, tailored and appropriate for audience, channel etc. for Clinical information system / Hospital Information system transformation
• Worked as a part of organizational change management team on large, complex CIS / HIS implementation projects.
• Mentoring and coaching skills to guide and motivate team members.
• Must be relationship focused and a strong team builder
• Creative with strong visual communication experience e.g. Executive level presentations that tell a story with crisp graphics and concise information
• Self-motivated, problem-solver and critical thinker
• Microsoft suite, Adobe Illustrator, other graphic design tools
• Graphic designer with strong U / X skills
• Digital Agency experience
• User empathy and ethnographic experience
• Customer / Patient journey mapping and user experience.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview : Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

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