Technical Business Analyst - GitHub, Bitbucket, ServiceNow & DevSecOps

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Technical Business Analyst role in Toronto, Canada, focusing on mapping requirements across GitHub, Bitbucket, and ServiceNow within DevSecOps practices. You will gather mapping requirements, define rules, and collaborate with developers, security, DevOps, and application owners to ensure data governance, traceability, and audit-ready artifacts.

Qualifications

• Must have strong experience as a Business Systems Analyst, Systems Analyst, or Technical Business Analyst.
• Proven expertise in requirements gathering, documentation, stakeholder management, and process analysis.
• Experience with data mapping, reconciliation, data governance, and metadata management.
• Working knowledge of GitHub, Bitbucket, repositories, branching, and repository ownership models.
• Experience with ServiceNow Application Portfolio Management, CMDB, Asset Management, or Configuration Management.
• Understanding of CI/CD pipelines, DevSecOps processes, security controls, and vulnerability management workflows.
• Strong analytical, problem-solving, communication, and documentation capabilities.

Responsibilities

• Gather, document, and validate application-to-repository mapping requirements.
• Build and maintain mappings between applications, repositories, owners, support teams, and pipelines.
• Reconcile data across GitHub, Bitbucket, ServiceNow, CMDBs, spreadsheets, and other systems.
• Identify and resolve missing, duplicate, inaccurate, or conflicting repository/application data.
• Define and document mapping rules, business processes, governance standards, and exception handling.
• Support implementation of repository security, vulnerability management, and release-gating requirements.
• Facilitate workshops and collaborate with developers, security teams, DevOps teams, and application owners.
• Produce high-quality documentation including requirements, process flows, traceability, UAT support, and audit-ready artifacts.

Skills

Business Systems Analyst

Requirements gathering

Documentation

Stakeholder management

Process analysis

Data mapping

Governance & metadata

Tools

GitHub

Bitbucket

ServiceNow

CMDB

Job description

Technical Business Analyst - GitHub, Bitbucket, ServiceNow & DevSecOps

8+ years of experience in Business Analysis, Systems Analysis, Application Portfolio Management, DevOps Support, or Service Management (10+ preferred).

Gather, document, and validate application-to-repository mapping requirements.

Build and maintain mappings between applications, repositories, owners, support teams, and pipelines.

Reconcile data across GitHub, Bitbucket, ServiceNow, CMDBs, spreadsheets, and other systems.

Identify and resolve missing, duplicate, inaccurate, or conflicting repository/application data.

Define and document mapping rules, business processes, governance standards, and exception handling.

Support implementation of repository security, vulnerability management, and release-gating requirements.

Facilitate workshops and collaborate with developers, security teams, DevOps teams, and application owners.

Produce high-quality documentation including requirements, process flows, traceability, UAT support, and audit-ready artifacts.

MUST Have Skillsets

• Strong experience as a Business Systems Analyst, Systems Analyst, or Technical Business Analyst.
• Expertise in requirements gathering, documentation, stakeholder management, and process analysis.
• Experience with data mapping, reconciliation, data governance, and metadata management.
• Working knowledge of GitHub, Bitbucket, repositories, branching, and repository ownership models.
• Experience with ServiceNow Application Portfolio Management, CMDB, Asset Management, or Configuration Management.
• Understanding of CI/CD pipelines, DevSecOps processes, security controls, and vulnerability management workflows.
• Strong analytical, problem-solving, communication, and documentation capabilities.