Technical Business Analyst

United Way British Columbia; Burnaby; Hybrid; CAD 92,000 - 95,000; Full time

Job summary

United Way BC is seeking a Technical Business Analyst to help turn data into actionable insights that inform decision-making and boost community impact. You will work across technical and business domains, delivering dashboards, data models, and governance improvements.

You will collaborate with internal teams, translate complex data for diverse audiences, and support staff with data knowledge in a fast-paced environment.

Qualifications

• Undergraduate degree in Computer Science, Business, Economics, Mathematics or equivalent education/experience.
• Three years' experience as a business, technical, data analyst or related role with experience in researching, organizing, analyzing and presenting data for management use.
• Proficiency with databases, spreadsheets, and project management tools; strong SQL and BI tools skills (Power BI, Tableau).
• Knowledge of scripting or statistical languages (Python, R) is an asset.
• Experience with data governance and data quality standards is a plus.

Responsibilities

• Develop, support and manage reports and dashboards for monitoring key metrics including community impact and financial performance.
• Develop and implement organizational data models and reporting solutions.
• Lead or participate in research, reporting and analytics initiatives.
• Conduct comprehensive analysis with insights on donor strategies and impact.
• Support data governance, workflows, and staff data literacy.

Skills

SQL

Power BI

Tableau

Data visualization

Data storytelling

Stakeholder communication

Donor analytics

Data analytics

Education

Bachelor's degree in CS/Business/Math

Tools

Power BI

Tableau

Excel

CRM systems

Job description

UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2026!

ABOUT US – WHY WE’RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.

Our missionis to strengthen vital connections that support people in need in our communities.

Our visionis to create a healthy, caring and inclusive community.

How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth to look into our work and programs, please visit:www.uwbc.ca.

ABOUT YOU:

As the Technical Business Analyst, you will have experience in business analysis, data analytics, and technical solution development, with a strong understanding of how data can be leveraged to inform decision-making and drive organizational impact. You have education and/or experience in areas such as business analysis, computer science, data analytics, or a related field, and are comfortable working across both technical and business domains.

You bring at least 3 years demonstrated experience in researching, organizing, analyzing, and presenting data to support strategic initiatives. You have strong skills in data analysis, reporting, and business process improvement, along with experience working with databases, BI tools, and data models. You are proficient in using tools such as SQL, spreadsheets, and visualization platforms, and bring strong problem-solving, critical thinking, and communication skills. You have the ability to translate complex data into clear, actionable insights for a variety of audiences, and are comfortable working in a fast-paced, evolving environment while managing multiple priorities.

ABOUT THIS ROLE:

Reporting to the Manager, Business Intelligence and Data Governance, the Technical Business Analyst plays a key role in supporting United Way BC’s ability to leverage data to inform decision-making, strengthen community impact, and enhance organizational performance. The role is responsible for leading and contributing to initiatives related to data analysis, reporting, and business process improvement, ensuring that data is effectively translated into actionable insights.

Working collaboratively with internal teams, the Technical Business Analyst develops and maintains reporting solutions, conducts analysis to identify trends and opportunities, and supports the development of data models and performance indicators. The role also contributes to advancing data governance practices, improving workflows, and ensuring that staff are equipped with the tools and knowledge needed to effectively use data in their work.

DUTIES & RESPONSIBILITIES:

Key Responsibilities: Data and Reporting Solutions

• Develops, supports and manages reports and dashboards for monitoring key metrics including community impact and financial performance
• Develops and implements organizational data models
• Lead and/or participate in organizational initiatives related to research, reporting and analytics

Key Responsibilities: Strategic Support and Analytics

• Conducts comprehensive analysis; highlighting key insights and recommendations on donor strategies, fundraising initiatives and impact strategy
• Contributes to the development of operation strategies Including measurement, tracking, trends analysis, benchmarking and goal setting where applicable
• Educate and support staff to strengthen their data knowledge and facilitate effective communication and data usage

Key Responsibilities:Business Process Improvement

• Support data governance practices and activities, contribute to development and maintenance of business glossary and data quality standards
• Review methodologies, procedures and workflows to identify areas to improve operational efficiency
• Develops and manages process documentation

General

• May participate in community engagement or fundraising activities
• Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS:

Education

• Undergraduate degree focusing on Computer Science, Business, Economics, Mathematics or equivalent education/experience

Experience

• Three (3) years' experience as a business, technical, data analyst or related role with experience in researching, organizing, analyzing and presenting data for management use

Skills

• Proficiency in the use of databases, spreadsheets, project management tools at a moderately to highly complex level
• Advanced skills in data querying (SQL) and experience with associated BI Tools (PowerBI, Tableau, etc.)
• Experience with digital product development life cycles
• Knowledge of scripting or statistical languages (Python, R, etc.) is an asset
• Experience with any of the following is an asset, but not required; Advanced data analytics, Machine Learning, Predictive and/or statistical modelling
• Ability to use and interpret contact management databases
• Skilled in evaluating, developing and implementing processes and procedures to achieve objectives and use data effectively
• Ability to manage and meet deadlines in a dynamic environment by adapting and modifying sequence of work, methods, and standards to meet changing conditions
• Strong interpersonal skills to contribute to developing a successful team environment
• Strategic thinking with well-developed problem-solving skills
• Strong written and oral communication to communicate complex data to a variety of audiences
• Ability to exercise a high level of tact and discretion in both internal and external interactions is critical

WORKING CONDITIONS:

• Adaptable to schedule changes and outside of business hours to attend meetings and events

CHARACTERISTICS:

For success at UWBC and in this role, certain demonstrable characteristics will be required:

• A commitment to building healthy, caring and inclusive communities, internally and externally
• Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is at pay grade 39 which is $92,310.40annually.

Candidates must live within 80 KMs (commuting distance) from our office as this position is currently a hybrid role and office attendance is required.