Senior Business Analyst

University Pension Plan Ontario; Toronto; Hybrid; CAD 86,000 - 136,000; Full time

Benefits offered by this job

Paid time off

Remote work up to 8 weeks/year

Health care & lifestyle benefits

Education Assistance

Job summary

University Pension Plan Ontario in Toronto is seeking a Senior Business Analyst to partner with business units to define requirements for strategic initiatives and analyze data, processes, and systems. The role includes mentoring a team of BAs and maturing analysis practices across Pension Services, Investments, or Corporate functions.

The position offers a hybrid work arrangement with in-office days in downtown Toronto and opportunities to influence enterprise systems, data governance, and

Qualifications

• Undergraduate degree and 8-10 years of work experience in a business analysis role.
• Proven business analysis skills in stakeholder management, facilitating requirement workshops, use case creation, and requirements documentation management.
• Proficient in test scenario design, test case writing, and test management documentation.
• Experience with data migration projects to cloud-based systems.
• Comfortable with quantitative and qualitative data analysis using SQL, Python and R.
• Familiarity with relational databases (SQL Server) and BI tools (PowerBI, Domo).

Responsibilities

• Engage with business partners and vendors to identify requirements for key initiatives, including outcomes, objectives, scope, and functionality.
• Perform and present analysis with appropriate detail and quality (e.g., business and functional requirements, requirements traceability, workflows, data mapping, current/future state).
• Prioritize requirements into solution options and communicate benefits of each.
• Lead and mentor junior BAs and help mature the analysis craft across the organization.
• Coordinate executive-level insights and analysis and participate in testing activities.

Skills

Stakeholder management

Requirements workshops

Use case creation

Requirements documentation

Test scenario design

Test case writing

Test management

Process analysis

Process improvement

Data analysis

SQL

Python

R

PowerBI

Domo

Education

Undergraduate degree

Tools

Jira

Confluence

SQL Server

PowerBI

Domo

MS Office

Job description

RBC north tower, 16 York St, Toronto, ON M5J 0E6, Canada

Job Description

Posted Tuesday, August 18, 2026 at 4:00 AM

OUR COMPANY BACKGROUND & CULTURE

UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

UPP is recognized as one of Greater Toronto’s Top Employers for 2026. Together, we’re a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect. We believe in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.

Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.

As a pension plan, UPP approaches investing through a long-term lens to generate and safeguard value. Our commitment to investing responsibly accounts for material risks that impact our investment portfolio to generate sufficient risk-adjusted returns to meet the pension needs of our members.

Join us in building a bright future for our members, our organization, and each other.

THE ROLE

As a Senior Business Analyst, you will engage with business partners to determine requirements for prioritized initiatives and perform various analyses to help determine solutions. This role will be responsible for collecting, analyzing and presenting different analysis materials for priorities identified by your business partner. This involves collaborating closely with multiple constituents and senior management across the organization. You will have the opportunity to contribute to the analysis and development of cloud-based systems, tools, policies, and processes.

In a Senior Business Analyst role, you may lead and mentor a team of Business Analysts who will be working with various business partners. You will also help enhance the overall business analysis processes and skillsets to mature the business analysis craft within the organization.

This is a fantastic opportunity for an experienced, driven, and motivated business analyst to join a team of high performing professionals and make a significant impact.

This role is based in downtown Toronto under a hybrid work policy, allowing employees the flexibility to work remotely and in-office (approximately two days per week in-office).
This posting is for an existing vacancy.

SPECIFIC ROLE ASSIGNMENTS

As a Senior Business Analyst you will have a chance to work with various business partners to support the organizational strategic priorities within Pension Services, Investments, or Corporate functions. Specific role assignments may include:

• Pension Administration: to implement a state-of-the-art pension administration system
• Investment: to work on various private & public investment management systems
• Corporate: to implement foundational systems for Finance, Legal, People. & Communication teams

SPECIFIC ACCOUNTABILITIES

• Engage with business partners and vendors to identify requirements for key initiatives, including outcomes, objectives, scope, and functionality.
• Perform and present analysis with appropriate detail and quality (e.g., business and functional requirements, requirements traceability, workflows, data mapping, current/future state, etc.)
• Analyze and prioritize business requirements into various solution options by measuring and communicating the proposed benefits of options
• Formulate analysis into reports and make recommendations to the team
• Create visual representations to communicate complex concepts to various target audiences
• Create “user” type documentation (e.g., employer kits, internal procedure manuals, standard operating procedures and process documentation)
• Analyze existing processes and contribute to the improvement of current practices and processes by implementing recommendations in consultation with business partners
• Coordinate and prepare comprehensive executive-level insights and analysis
• Participate in testing activities as required (define approach, write test cases, execute test cases).
• Perform data analysis such as a data profiling, gap analysis, and validation as required
• Lead BA standards & practices and drive BA selection and planning activities
• Coach and mentor junior BA’s

ROLE SPECIFIC QUALIFICATIONS & EXPERIENCE

The following will be considered strong assets where role specific assignments are applicable:

• Corporate: implementing or maintaining ERM, EDP, and HRIS systems

QUALIFICATIONS & EXPERIENCE

• Undergraduate degree and 8-10 years of work experience in a business analysis role
• Proven business analysis skills in stakeholder management, facilitating requirement workshops, use case creation, and requirements documentation management
• Proficient in test scenario design, test case writing, and test management documentation
• Adept at process analysis, design, improvement and process flow documentation
• Experience in data migration projects to cloud based systems
• Comfortable with quantitative and qualitative data analysis and tools such (SQL, Python, R)
• Familiarity with relational databases (SQL Server)
• Proficiency in MS Office, analytical software, data analysis and visualization reporting techniques (PowerBI, Domo)

NICE-TO-HAVE

• Passion for business analysis as a craft & demonstrated continuous learning in the field
• Previous experience in a Business Analysis lead role
• Certified Business Analysis Professional, CFA, process improvement methodology accreditation
• Previous experience on agile teams (i.e., Scrum/Kanban) and BA techniques (i.e., story mapping)
• Experience with tools such as Jira and Confluence

ATTRIBUTES

• Ability to lead within ambiguity and organize work individually and within teams
• Strong analytical problem-solving skills (ability to structure problems and hypotheses)
• Curious mind who deep dives with questions to understand context & root cause (why, what, who)
• Digital-first mindset who envisions a 3-5 year user experience through current implementations
• Excellent communication skills, ability to communicate effectively at all levels within the organization and with external partners and stakeholders
• Ability to prioritize and manage multiple tasks in a time sensitive manner while maintaining quality of work
• Ability to work well under pressure and remain calm during high volume periodsHigh degree of self-motivation and professionalism
• Excellent relationship building and conflict resolution skills
• Remains alert to new techniques for insights, analytics, and data visualization, and devises new ways of applying them

EXPECTED COMPENSATION

The expected compensation for this role is an annualized base salary in the range of $85,600 to $135,600. This range reflects the expected range for new hire base salaries and is subject to change and may be modified in the future.

You may also be eligible for a variable incentive depending on organizational, divisional and personal performance. The final total compensation offered will vary depending on your skills, experience and other factors.

LIFE AT UPP

Do work that matters. We are duty-bound to serve our members’ interests, and it’s a responsibility we don’t take lightly. That’s why we’ve ingrained sustainability in our work from day one—to ensure our members have a resilient future to retire into, both today and for generations to come.

Stronger together. Collaboration is how UPP was born, and it’s how we work with each other and our partners day in, day out. No one at UPP is just a number (even if they are excellent at math) and every win is a shared win.

Grow every day. You’ll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and probably teach you some new ones—at any stage in your career.

Prioritize wellness. At UPP, wellness takes many forms. Ultimately, it’s about ensuring our people are cared for in the ways that matter to them. Check out some highlights of our inclusive employee-focused benefits program including:

• Paid time off – vacations, personal days and wellness days
• Work remotely up to eight weeks/year
• Extended paramedical and mental health service coverage
• Health care and lifestyle spending accounts
• Fertility treatments, paid parental leave, and gender affirmation coverage
• Education Assistance program

This posting will remain open for a minimum of seven (7) days and will remain open until a sufficient number of qualified applications are received or finalist candidates have been identified.

Artificial intelligence (AI) tools may be used to support certain stages of the recruitment process, including sourcing, screening, and assessment. All hiring decisions involve human review and intervention by UPP employees.

UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply. Our goal is to create a barrier-free experience for every candidate throughout the recruitment process.

UPP respects your privacy. For information on how UPP handles the personal information you provide during the application process, please see our Job Applicant Privacy Statement .

RBC north tower, 16 York St, Toronto, ON M5J 0E6, Canada