Technical Applications Specialist

422s Siemens Healthcare Limited; Canada; On-site; CAD 78,000 - 111,000; Full time

Benefits offered by this job

Health benefits

Pension plan

RRSP matching

Paid time off

Job summary

Siemens Healthineers in Canada is seeking a Technical Applications Specialist to provide clinical/technical support, install and validate DX instruments, and train end users. The role encompasses on-site and telephone support for customers, demonstrations, and sales contributions.

Extensive travel is required; compensation ranges from $77,500 - $110,500 CAD per year, plus comprehensive benefits. Applicants should hold MLT/ART or B.Sc.

Qualifications

• MLT/ART or B.Sc. in Medical Technology; CSMLS membership or equivalent.
• Knowledge of Clinical Laboratory Practices and Procedures.
• Strong communication and customer interaction skills.
• Willingness to travel extensively.

Responsibilities

• Provide advanced technical support to customers for assays, software and instrument troubleshooting.
• Installation and validation of Siemens Healthineers DX instruments and systems.
• On-site customer education, turnover training, follow-ups and updates.
• Demonstrations to assist in the sales cycle and system evaluations.
• Coordinate workflow improvements and support in quality management.

Skills

Medical Technology

Clinical Laboratory

Communication skills

Presentation skills

Travel readiness

Education

MLT/ART or B.Sc. in Medical Technology

CSMLS member or equivalent

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training), installation and validation of Siemens DX instruments and systems, training and routine post-installation follow up to ensure that the end user has a good understanding of the instruments and its operation. The Technical Applications Specialist may be the primary contact for clinical applications support/troubleshooting by telephone and on site for internal and external customers. This position is also responsible for supporting demonstrations and evaluations to enhance Sales activities.

Responsibilities

• Provide advanced technical support to customers for assay, software and instrument troubleshooting.
• Installation and validation of Siemens Healthineers DX instruments and systems
• On‑site customer education at his/her Siemens systems; incl. turnover training, follow‑ups, updates and upgrades for standard systems and applications
• Participation in conventions and trade shows to assist in the sales cycle by performing demonstrations
• Coordinating system evaluations
• Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio
• Assist in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.
• Investigate, analyze and resolve customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.
• On‑site sales lead generation for reagent growth and instrument sales.
• Additional unlisted duties or responsibilities may be assigned on a temporary or regular basis depending on business needs.
• Appropriately documents all work and communicates pertinent information to customers and Siemens’ personnel.
• Responsible for understanding and improving the customer’s workflow in relation to Quality Management and Process Management
• Compliance with established safety policies and procedures
• Responsible for understanding and complying with Siemens Standards for Business Conduct.
• Siemens Healthineers are required to fulfill their work activities in an ethical and compliant manner at all times.
• TASs are considered National employees and therefore travel will be required undefined

Required Knowledge/Skills, Education, and Experience

• MLT/ART or B.Sc. in Medical Technology Member of CSMLS or equivalent
• Knowledge of Clinical Laboratory Practices and Procedures.
• Communication and customer interaction skills, incl. conflict handling
• Presentation and demonstration skills
• Extensive travel may be required

Preferred Knowledge/Skills, Education, and Experience

• Previous experience on Siemen’s Healthineers products
• Preferred laboratory experience of 5 - 8 years.
• Competency in both English and French is an asset.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The expected compensation for this position is: $77,500 - $110,500 Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements). This information is provided per required laws and regulations.

Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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