Technical Applications Specialist

Siemens Healthineers AG; Canada; A distancia; CAD 78.000 - 111.000; Jornada completa

Descripción de la vacante

Siemens Healthineers Canada is seeking a Technical Applications Specialist to provide advanced clinical/technical support, install and validate DX instruments, and deliver on-site training so end users understand operation.

You will travel to client sites, support demonstrations to aid sales, and assist with workflow improvements while maintaining safety and quality standards. English and French skills are assets, with CSMLS membership preferred.

Formación

• MLT/ART or B.Sc. in Medical Technology and CSMLS membership or equivalent.
• Knowledge of Clinical Laboratory Practices and Procedures.
• Strong communication and presentation abilities with customer focus.

Responsabilidades

• Provide advanced technical support to customers for assay, software and instrument troubleshooting.
• Installation and validation of Siemens Healthineers DX instruments and systems.
• On-site customer education, turnover training, follow-ups and updates for standard systems.
• Participation in conventions and trade shows to assist the sales cycle with demonstrations.
• Coordinate system evaluations and advise on workflow improvements.
• Investigate and resolve customer satisfaction issues in a timely fashion.
• Provide on-site sales lead generation for reagent growth and instrument sales.

Conocimientos

Communication

Customer interaction

Conflict handling

Presentation skills

Educación

MLT/ART or B.Sc. in Medical Technology

CSMLS member or equivalent

Descripción del empleo

## Technical Applications SpecialistApply: Remote: OAV N: Full time: Posted Today: End Date: November 5, 2026 (5 days left to apply): R-31516Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training), installation and validation of Siemens DX instruments and systems, training and routine post-installation follow up to ensure that the end user has a good understanding of the instruments and its operation. The Technical Applications Specialist may be the primary contact for clinical applications support/troubleshooting by telephone and on site for internal and external customers.This position is also responsible for supporting demonstrations and evaluations to enhance Sales activities.**Responsibilities:*** Provide advanced technical support to customers for assay, software and instrument troubleshooting.* Installation and validation of Siemen Healthineers DX instruments and systems* On-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for standard systems and applications* Participation in conventions and trade shows to assist in the sales cycle by performing demonstrations* Coordinating system evaluations* Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio* Assist in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.* Investigate, analyze and resolve customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.* On-site sales lead generation for reagent growth and instrument sales.* Additional unlisted duties or responsibilities may be assigned on a temporary or regular basis depending on business needs.* Appropriately documents all work and communicates pertinent information to customers and Siemens’ personnel.* Responsible for understanding and improving the customer’s workflow in relation to Quality Management and Process Management* Compliance with established safety policies and procedures* Responsible for understanding and complying with Siemens Standards for Business Conduct. Siemens Healthineers are required to fulfill their work activities in an ethical and compliant manner at all times.* TASs are considered National employees and therefore travel will be required* undefined **Required Knowledge/Skills, Education, and Experience** MLT/ART or B.Sc. in Medical Technology Member of CSMLS or equivalentKnowledge of Clinical Laboratory Practices and Procedures.Communication and customer interaction skills, incl. conflict handlingPresentation and demonstration skillsExtensive travel may be required **Preferred Knowledge/Skills, Education, and Experience** Previous experience on Siemen’s Healthineers products Preferred laboratory experience of 5 - 8 years. Competency in both English and French is an asset.**Who we are:** We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.**How we work:** When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.The expected compensation for this position is:$77,500 - $110,500Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements). This information is provided per required laws and regulations. Applicants should apply via Siemens Healthineers external or internal careers site.Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.