Technical Applications Specialist

Siemens Healthcare; Canada; On-site; CAD 78,000 - 111,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

RRSP matching

Paid time off

Job summary

Siemens Healthineers Canada is seeking a Technical Applications Specialist to deliver advanced technical support, installation and validation of DX instruments, and on-site training for customers. You will support demonstrations, system evaluations, and workflow improvements across clinical settings.

The role requires knowledge of clinical laboratory practices, strong communication skills, and the ability to travel extensively to customer sites and events in Canada.

Qualifications

• MLT/ART or B.Sc. in Medical Technology required.
• CSMLS or equivalent certification.
• Knowledge of Clinical Laboratory Practices and Procedures.
• Excellent communication and customer interaction skills, including conflict handling.
• Presentation and demonstration skills; extensive travel may be required.

Responsibilities

• Provide advanced technical support to customers for assay, software and instrument troubleshooting.
• Installation and validation of Siemens Healthineers DX instruments and systems.
• On-site customer education, turnover training, follow-ups, updates and upgrades for standard systems and applications.
• Participation in conventions and trade shows to assist in the sales cycle by performing demonstrations.
• Coordinating system evaluations and advising on workflow improvements to expand customer portfolio.

Skills

Technical troubleshooting

Customer communication

Presentation skills

Willingness to travel

Education

MLT/ART or B.Sc. in Medical Technology

CSMLS or equivalent

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training), installation and validation of Siemens DX instruments and systems, training and routine post-installation follow up to ensure that the end user has a good understanding of the instruments and its operation. The Technical Applications Specialist may be the primary contact for clinical applications support/troubleshooting by telephone and on site for internal and external customers.

This position is also responsible for supporting demonstrations and evaluations to enhance Sales activities.

Responsibilities

• Provide advanced technical support to customers for assay, software and instrument troubleshooting.
• Installation and validation of Siemen Healthineers DX instruments and systems
• On-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for standard systems and applications
• Participation in conventions and trade shows to assist in the sales cycle by performing demonstrations
• Coordinating system evaluations
• Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio
• Assist in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.
• Investigate, analyze and resolve customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.
• On-site sales lead generation for reagent growth and instrument sales.
• Additional unlisted duties or responsibilities may be assigned on a temporary or regular basis depending on business needs.
• Appropriately documents all work and communicates pertinent information to customers and Siemens' personnel.
• Responsible for understanding and improving the customer's workflow in relation to Quality Management and Process Management
• Compliance with established safety policies and procedures
• Responsible for understanding and complying with Siemens Standards for Business Conduct. Siemens Healthineers are required to fulfill their work activities in an ethical and compliant manner at all times.
• TASs are considered National employees and therefore travel will be required

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Required Knowledge/Skills, Education, and Experience

MLT/ART or B.Sc. in Medical Technology Member of CSMLS or equivalentKnowledge of Clinical Laboratory Practices and Procedures.Communication and customer interaction skills, incl. conflict handlingPresentation and demonstration skillsExtensive travel may be required

Preferred Knowledge/Skills, Education, and Experience

Previous experience on Siemen's Healthineers products Preferred laboratory experience of 5 - 8 years. Competency in both English and French is an asset.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada .

The expected compensation for this position is:

$77,500 - $110,500

Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• a flexible benefits plan
• Defined Contribution Pension Plan
• Registered Retirement Savings Plan matching contributions
• plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements)

This information is provided per required l