Accounting Application Specialist | BisTrack

EPIND Epicor India; Vernon; On-site; CAD 65,000 - 104,000; Full time

Benefits offered by this job

Health and Wellness benefits

Internal mobility

Career development: LinkedIn Learning

Inclusive workplace

Work-life balance

Global mobility

Job summary

Epicor is seeking an Accounting Application Specialist to diagnose, troubleshoot, and debug finance-related software issues for BisTrack ERP and Microsoft Dynamics GP. The role requires 3+ years of experience, understanding of US/Canadian software products, and strong problem-solving abilities, with travel to US-based user conferences.

You will investigate cases, perform root cause analysis, coordinate with cross-functional teams, and ensure seamless customer service while applying accounting

Qualifications

• Minimum 3+ years of applicable experience
• Post-secondary education in a related discipline
• Basic knowledge of accounting fundamentals (AP, AR, GL)

Responsibilities

• Investigate and document accounting application support cases from BisTrack customers
• Perform root cause analysis of errors in customers' environments
• Liaise between support, development and QA teams
• Explain business processes and how they relate to BisTrack usage
• Manage and follow up on assigned cases to deliver a great customer experience
• Communicate case updates to customers by phone and email in a timely manner
• Travel to Epicor’s US-based user conferences

Skills

Analytical & troubleshooting

Excellent communication

Presentation skills

Training others

Education

Post-secondary education in related discipline

Tools

Microsoft SQL

BisTrack

Microsoft Dynamics GP

Job description

Transform your passion for finance and technology into impactful solutions! As an Accounting Application Specialist, you will diagnose, troubleshoot, and debug finance-related software issues for our BisTrack ERP and Microsoft Dynamics GP software. You will be responsible for ensuring seamless support and resolution of software issues. We are seeking applicants with prior bookkeeping/accounting experience, familiarity with US or Canadian financial software products, and strong problem-solving skills.

What you will be doing:

• Investigate accounting application support cases from BisTrack customers, fully document and understand issues, and gather necessary information to resolve or accelerate.
• Carry out root cause analysis of errors in customers’ business environments.
• Liaise between support, development, and quality assurance teams as part of the larger customer support effort.
• Understand customers’ business process flow and explain how it relates to their use of the BisTrack application.
• Manage and follow up on assigned support cases to create a remarkable experience for customers.
• Clearly and professionally communicate case updates to customers by phone and email in a timely manner.
• Travel to Epicor’s US-based user conferences.

What you will likely bring:

• 3+ years of applicable experience and demonstrated success/knowledge.
• Post-secondary education in a related discipline and/or industry knowledge/experience.
• Basic knowledge of accounting fundamentals (including Accounts Payable, Accounts Receivable, and General Ledger).
• US Payroll and/or Fixed Assets experience is an advantage.
• Ability to investigate and find reconciliation issues between subledgers and General Ledgers.
• Experience and working knowledge of software business processes such as inventory management, production processing, and purchasing management.
• Analytical and troubleshooting skills.
• Excellent communication skills – English verbal and written.
• Presentation skills and a demonstrated ability to train others.

What could set you apart:

• Working knowledge of Epicor's Kinetic ERP and/or Microsoft Dynamics GP accounting software.
• Experience in an ERP software support environment with high call volumes and large numbers of clients and users.
• Experience with Microsoft SQL.
• Business experience (processes and problems) in a retail environment.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.

Range: Minimum: 65,000 CAD Maximum: 104,000 CAD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.