Technical and Logistics Support

J&M Group; Waterloo; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Technical Support Specialist with a focus on Augmented Reality technology. This role combines technical troubleshooting with logistics support, providing both remote and in-person assistance to users. The candidate will develop support documentation and manage device distribution, ensuring smooth operations within the AR environment.

Qualifications

• Experience with AR technology support.
• Ability to create diagnostic tools and scripts.

Responsibilities

• Troubleshoot hardware and software issues for AR devices.
• Manage the device loan library and logistics.

Skills

Troubleshooting

Technical Support

Logistics Support

Job description

Jd

Hardware/Software Troubleshooting, Augmented Reality (AR), Logistics Support

This role offers a unique blend of technical expertise and operational support. While primarily focused on providing technical assistance to users of our AR technology, this position also involves hands-on logistics responsibilities.

Technical Support (primary Focus)

Troubleshoot hardware and software issues for users of AR devices.

• Provide remote and in-person support.
• Develop and maintain support documentation.
• Contribute to the creation of diagnostic tools and scripts.
  
  

Logistics Support (secondary Focus)

• Receive and process incoming packages.
• Manage the device loan library, ensuring devices are properly tracked and maintained.
• Distribute devices to users and manage returns.