Technical Analyst I

Ymcagta; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading organization in the heart of Toronto as a Technical Analyst. You will play a critical role in supporting the IT infrastructure, providing technical assistance, and ensuring the efficient operation of systems while contributing to community-focused initiatives. This full-time position offers an opportunity to make a difference while advancing your career in a supportive environment committed to inclusivity and service excellence.

Benefits

Opportunities for professional growth

Inclusive workplace environment

Qualifications

• Minimum 2 years’ experience supporting IT infrastructure as a Support Analyst.
• Technical certification MCP; MCITP: Enterprise Desktop Administrator is required.
• ITIL v3 Foundations certification preferred.

Responsibilities

• Provide 24/7 emergency support on a rotation basis.
• Conduct helpdesk support for IT-related queries including hardware and software issues.
• Assist in the implementation of new infrastructure projects.

Skills

Troubleshooting

Communication

Technical support

Problem-solving

Education

Computer science or related degree

Tools

Jira ServiceDesk

Confluence

BackupExec

Ivanti Security Suite

Job description

Job Category : Information Systems & Technology

Requisition Number : TECHN005109

Apply now

• Full-Time

Locations

Showing 1 location

Work Hours : 37.5 hours weekly

Employment Type : Regular Full Time Salaried

Number of Vacancies : 1

Anticipated Start Date : Immediately

Deadline to Apply : July 2, 2025 at 5 : 00 pm

Be the Spark! Join our passionate team and help us to achieve great things in our community!As part of the IT technical support team, the Technical Analyst performs assignments related to the implementation, operation and support of the IT infrastructure systems; is responsible for providing technical support to end user requests by identifying, prioritizing, tracking and providing resolution to user’s infrastructure problems; is responsible for the setup, installation, and configuration of hardware and software for new locations as well as managing moves, adds and changes to existing locations.

In this role, you will :

• Facilitate “helpdesk” support for all information technology related queries and problems including hardware and software related issues and provides a high level of service responsive to user needs.
• Troubleshoot problems with network, user, hardware and / or software, selects, and implement appropriate action.
• Provide instruction to staff when new acquisitions, upgrades or changes are made.
• Provide 24 / 7 emergency support on a rotation basis.
• Assist in the implementation of new infrastructure projects by providing technical expertise and support to IT team members.
• Demonstrate appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; take a member focused approach to increase their understanding of programs offered across the Association. Represent the YMCA and the Association in a professional manner.
• Ensure the health, safety and well-being of all children, youth and vulnerable people in YMCA programs. Commit to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth developmentand best practices to best serve and protect children, youth, and vulnerable people.
• Perform other duties as assigned

What you need to succeed :

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies : Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring :

• A computer science or related degree preferred
• A minimum of two (2) years’ experience supporting corporate wide IT infrastructure systems and services as a Support Analyst or Help Desk Agent
• Minimum technical certification MCP; MCITP : Enterprise Desktop Administrator
• ITIL v3 Foundations certification is preferred
• Requires knowledge and understanding of the following technologies :
• Server Applications including MS SQL 2005 and 2008, Microsoft Office 365 Cloud based applications, Terminal Services, XenApp, VMWare ESXi
• Windows Operating Systems : Windows Server 2008 and 2012, Windows 10, Windows 7
• Server Administration / Technologies including : Active Directory (AD), DNS, DHCP
• Network Technologies / Protocols / Security including Ethernet, TCP / IP, IPSEC, 802.11g / n, wireless, and cabling
• BackupExec, Ivanti Security Suite
• Incident Management software – Jira ServiceDesk, Confluence, Insight
• Blackbaud’s suite of products, including Raiser’s Edge, Financial Edge and Advanced Budget Management
• Microsoft SharePoint Online, Social Solutions ETO, Raisin and other online applications within the online portfolio
• Active Network’s Class Membership & Program system is an asset
• Excellent verbal and written communication skills
• Demonstrated ability as a technical / computer trainer
• Understanding of YMCA business practices and procedures is an asset
• Highly organized with strong follow-up skills
• On-call availability to support business systems, database, web and internet services, on a scheduled rotation
• Access to a motor vehicle is a must for this position, as travel within the region is required
• Flexibility regarding work hours, including evenings and weekends
• Ability to work in an efficient manner independently and as part of a team
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here .

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light , which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people / people of colour, Indigenous Peoples, disabled people / people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here .