Technical Analyst

rbc; Toronto; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

World-class training

Job summary

RBC in Toronto is seeking a Desktop Support Specialist passionate about helping clients navigate complex technical issues in fast-paced capital markets environments. You will be the go-to expert, delivering top-notch support and ownership of your work.

Join a collaborative team, gain exposure to financial applications, and grow through a world-class training program and career development opportunities offered by RBC.

Qualifications

• Strong technical skills in computer systems, software, and networking.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication to support clients.
• Team-oriented with knowledge sharing.
• Eagerness to learn new technologies and trends.

Responsibilities

• Provide technical assistance and support to capital markets clients.
• Troubleshoot and resolve complex technical issues promptly.
• Install, configure, and maintain computer systems and software.
• Offer guidance and training on new technologies and systems.
• Collaborate with internal teams to improve processes.
• Develop and maintain technical documentation and knowledge bases.
• Stay current with industry trends to provide expert support.
• Deliver exceptional customer service and client satisfaction.

Skills

Strong technical skills

Problem solving

Communication

Team player

Willingness to learn

Tools

ITIL

ITSM tools

CompTIA A+ / Microsoft certs

Job description

What is the opportunity?

We're looking for someone to join our team who is passionate about making a difference in the fast-paced world of capital markets. As a desktop support specialist, you'll be the go-to person for our clients, helping them navigate complex technical issues and providing top-notch support. It's a challenging role, but also incredibly rewarding. You'll have the opportunity to work with a talented team, develop your skills, and take ownership of your work. Plus, you'll be part of a company that values its people and is committed to helping you grow and thrive.

What will you do?

• Provide technical assistance and support to capital markets clients
• Troubleshoot and resolve complex technical issues in a timely manner
• Install, configure, and maintain computer systems and software
• Offer guidance and training to clients on new technologies and systems
• Collaborate with internal teams to identify and implement process improvements
• Develop and maintain technical documentation and knowledge bases
• Stay up to date with industry trends and emerging technologies to provide expert support
• Deliver exceptional customer service and ensure client satisfaction

What do you need to succeed?

Must-have

• Strong technical skills and knowledge of computer systems, software, and networking
• Excellent problem-solving and troubleshooting abilities to resolve complex technical issues
• Effective communication and interpersonal skills to provide top-notch support to clients
• Ability to work collaboratively as a team player, sharing knowledge and expertise to achieve common goals
• A strong desire to learn and stay up to date with new technologies and industry trends

Nice-to-have

• Experience with IT service management frameworks, such as ITIL
• Familiarity with financial industry applications and systems
• Certification in a relevant technical area, such as CompTIA A+ or Microsoft certifications
• Previous experience working in a fast-paced, dynamic environment, such as a trading floor or financial institution

What's in it for you?

We thrive on progressive thinking and working together to deliver trusted advice and helping our clients and communities prosper while reaching our potential and achieving mutual success.

We offer:

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field and make a lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

• Critical Thinking
• Customer Support Systems
• Group Problem Solving
• Installation Support
• IT Service Level Management
• IT Service Management (ITSM)
• IT Standards
• Technical Troubleshooting

Additional Job Details

Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-09-09 Application Deadline: 2026-09-29 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.