Operations Associate

rbc; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus program

Flexible benefits

Stock where applicable

Flexible work options

Job summary

RBC in Toronto seeks a detail‑oriented Operations Analyst to oversee daily processes, analyze complex tasks, and provide expert customer service support across multiple RBC Operations units. You will review, verify, and record data, research information, and resolve inquiries while aligning with department procedures.

Ideal candidates bring 1+ year in securities, banking, or tech industries and a 4-year degree (or equivalent with 3+ years experience).

Qualifications

• 1+ year prior securities, banking, technology industry and/or job specific related industry
• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
• Nice-to-have: Ability to handle multiple priorities in a fast-paced environment

Responsibilities

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department.
• Accurately review, verify, and/or record data into technology supporting department processes.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seek assistance from Team Lead or Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications.
• Train and act as a resource for other Operation's team members.

Skills

Adaptability

Critical Thinking

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

Bachelor's degree

High school diploma + 3+ years experience

Job description

What is the opportunity?

The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation's processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation's areas, RBC Business Units, external customers or industry participants.

What will you do?

Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.

Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.

Reduce risk or increase efficiencies by suggesting process changes and system modifications.

Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.

Train and act as a resource for other Operation's team members.

What do you need to succeed?

Must haves:

• 1+ year prior securities, banking, technology industry and/or job specific related industry
• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience

Nice-to-have:

• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to work independently and within a team environment
• Customer service skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business and geographies

Job Skills

• Adaptability
• Critical Thinking
• Customer Service
• Decision Making
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

• Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada
• Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-09-18 Application Deadline: 2026-10-02 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.