Technical Account Specialist, Infrastructure, Civil 3D

Autodesk, Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Autodesk, a leading technology company, is seeking a Technical Account Specialist focused on Civil 3D to drive customer success. The ideal candidate will facilitate product adoption, delivering expertise to enterprise clients and innovating services to enhance customer engagement and business outcomes. Your role will involve coaching, relationship management, and problem-solving in a dynamic environment.

Qualifications

• 5+ years of experience in Civil & Construction or related field.
• Advanced knowledge of Civil Infrastructure workflows.
• Expert knowledge of Autodesk products in a production environment.

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions.
• Act as a trusted technical advisor to customers.
• Develop and update content to solve customer challenges.

Skills

Public speaking

Communication

Troubleshooting

Analytical skills

Education

Bachelor's degree in Architectural, Civil or Construction engineering

Tools

Autodesk Civil 3D

BIM 360

Revit

AutoCAD

Job description

Technical Account Specialist, Infrastructure, Civil 3D page is loaded

Technical Account Specialist, Infrastructure, Civil 3D

Apply locations AMER - Canada - Ontario - Toronto - University Ave Toronto, ON, CAN time type Full time posted on Posted Yesterday job requisition id 25WD89348

Job Requisition ID #

25WD89348

23WD69034, Technical Account Specialist, Infrastructure, Civil 3D

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions

• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology

• Build, maintain and deliver packaged service offerings to increase customer success and new product adoption

• Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions

• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges

Minimum Qualifications

• Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows

• Bachelor's degree or equivalent experience in Architectural, Civil or Construction engineering

• Expert knowledge of Autodesk Infrastructure products in a production environment

• Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative design

• 5 – 6 years Civil & Construction or related field experience

• External public speaking/presentation Skills

• Proven ability to be flexible and learn quickly in a fast-paced environment

• Fluency in English and XXX required, any other additional European language

Desired Skills:

• Strong communicator and able to build relationship at all levels, taking initiative.

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

• Additional knowledge of Autodesk BIM and ACC products is beneficial

• Technical consulting experience and/or technical project delivery experience with large, demandingclients

• Experience with Virtual Reality implementation

• Team player who enjoys supporting and interacting with other members of a shared responsibility team

French job description to follow!/La description de poste en français se trouve plus bas!

Position Overview

Autodesk Customer Technical Success (CTS) is looking for highly motivated trusted advisors to help our Enterprise Customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer focused approach to building strong relationships with Enterprise Customers, you might be just who we need to help drive our Customer Success Plans. We are looking for a professional with Civil Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments.

This person will work closely with existing and future Major Accounts across AMER. You will join the CTS group within Customer Success – a team that values professional development and rewards high performance. The CTS group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.

Responsibilities

• Innovating, developing and delivering packaged service offerings to increase customer success and new product adoption

• Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans

• Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans

• Technical assistance and recommendations for Enterprise Customers based on data analytics

• Taking a problem management approach, find opportunities for improvement initiatives

Minimum Qualifications

• Bachelor's degree or equivalent experience

• 5+ years of experience in related field

• Advanced knowledge of Civil Infrastructure industry needs and workflows

• Expert knowledge of Autodesk Civil 3d and related add-ins and workflows

• Additional knowledge of BIM 360, Revit, AutoCAD, Infraworks, ReCap, Navisworks, 3DS Max or 3rd party infrastructure software solutions valued

• Able to manage several projects at a time, setting the right priorities

• Proven ability to be flexible and learn quickly in a fast-paced environment

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

• Enthusiasm and passion for technology and innovation

• Strong troubleshooting and analytical skills

• Demonstrated ability to build and maintain strong relationships at all levels

• Must be flexible, decisive, self-motivated and proactive

• Comfortable with ambiguity and working through change while driving results

• Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team

Preferred Qualifications

• Fluency in English, additional languages are a plus

• Knowledge of the Infrastructure industry in AMER

• Technical consulting experience and/or technical project delivery experience with large, demandingcustomers

The Ideal Candidate

• Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results

• Speed:We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes

• Accountability:The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome

• Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes

• Solving system-wide:Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption

______________________________________________________________________________

23WD69034, Spécialiste des comptes techniques, Infrastructure, Civil 3D

Présentation du poste

Le groupe Réussite technique de la clientèle d'Autodesk est à la recherche de conseiller(ère)s de confiance très motivé(e)s pour aider les entreprises clientes à optimiser leurs investissements dans les produits et obtenir des résultats commerciaux mesurables. Si vous possédez une approche centrée sur le client éprouvée pour établir des relations solides avec les entreprises clientes, vous pourriez être la personne idéale pour nous aider à stimuler les plans de réussite des clients. Nous recherchons une personne professionnelle possédant de l'expérience dans le domaine de l’infrastructure civile et qui a l'habitude de soutenir une vaste gamme de technologies dans des environnements d'entreprise à grande échelle.

Cette personne travaillera de près avec les grands comptes existants et futurs dans la région de l’Amérique. Vous rejoindrez le groupe Réussite technique de la clientèle au sein de Réussite de la clientèle, une équipe qui valorise le perfectionnement professionnel et récompense la haute performance. Le groupe Réussite technique de la clientèle est chargé d’optimiser les résultats et d’accroître le rendement du capital investi pour notre clientèle stratégique. Il y parvient en offrant des services liés aux produits professionnels et personnalisés qui aident nos clients à atteindre leurs objectifs commerciaux tout en maximisant l’utilisation et l’adoption des solutions Autodesk.

Responsabilités

• Innovation, développement et élaboration d’offres multiservices pour accroître la réussite des clients et l’adoption de nouveaux produits

• Établissement et maintien de relations de travail avec les clients en tant que conseiller ou conseillère technique de confiance, dont les activités incluront des interactions avec les clients, des réunions régulières de planification d’équipe pour les comptes internes ainsi que l’exécution d’activités dans le cadre des plans de réussite des clients

• Offre d’un leadership éclairé et d’une expertise produit, pour aider les clients à atteindre les objectifs définis dans leurs plans de réussite

• Assistance technique et recommandations aux entreprises clients selon l’analyse des données

• Adoption d’une approche de gestion des problèmes, recherche d’initiatives de possibilités d’amélioration

Exigences minimales

• Un baccalauréat ou une expérience équivalente

• Au moins cinq ans d’expérience dans un domaine connexe

• Connaissances avancées des besoins et des flux de travail du secteur des infrastructures civiles

• Connaissance de niveau expert d’Autodesk Civil 3D et des compléments et flux de travail qui y sont associés

• Connaissances supplémentaires de BIM360, Revit, AutoCAD, Infraworks, Recap, Navisworks, 3ds Max ou des solutions logicielles d’infrastructure tierces

• Capacité à gérer plusieurs projets à la fois en établissant correctement les priorités

• Capacité démontrée à faire preuve de souplesse et à apprendre rapidement au sein d’un environnement évoluant rapidement

• Excellentes compétences en communication écrite et orale; capacité à communiquer des détails techniques complexes de façon cohérente à un public en personne ou de façon virtuelle

• Enthousiasme et passion pour la technologie et l’innovation

• Compétences solides en dépannage et en analyse

• Capacité éprouvée à établir et à maintenir des relations solides à tous les niveaux

• Flexibilité, capacité de prise de décision, motivation et travail proactif

• Capacité à gérer l’ambiguïté et à gérer le changement tout en obtenant des résultats

• Capacité de travailler en équipe, volonté à aider les autres membres d’une équipe mondiale aux responsabilités communes et d’interagir avec eux

• Compétences souhaitées

• Maîtrise de l’anglais, autres langues souhaitées

• Connaissance du secteur des infrastructures en Amérique

• Expérience en conseil technique et/ou expérience en exécution de projets techniques avec des clients importants et exigeants

La personne idéale

• Courage: il faut avoir la passion, la confiance en soi et l’assurance nécessaires pour entreprendre des actions et prendre des risques contrôlés avec courage, ce qui permet de remettre en question les positions et donc d’obtenir d’excellents résultats

• Rapidité: nous essayons de bouger aussi rapidement que nous le permet notre environnement et encourageons nos équipes à favoriser les courts sprints pour ensuite rectifier le tir afin d’obtenir les résultats voulus

• Responsabilité: en définissant clairement la propriété, nous procurons aux gens le pouvoir et les responsabilités finales nécessaires pour obtenir un résultat défini

• Simplicité: il s’agit d’adopter une approche et un état d’esprit afin d’éviter les complications et les doublons inutiles ainsi que de garder les choses simples pour obtenir des résultats plus rapidement

• Résolution dans tout le système: il faut d’abord chercher à comprendre en posant des questions qui éliminent les silos et les barrières organisationnelles, puis établir un environnement sécuritaire qui favorise la collaboration et la communication entre différents emplacements afin d’élaborer une vision commune accélérant l’adoption et augmentant la valeur

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Shape the world, shape your future

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!