Technical Account Manager (TAM)

WHC Online Solutions Inc.; Montreal (administrative region); Híbrido; CAD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Performance-based bonus opportunities

Group RRSP program

Paid vacation and personal leave

Ongoing professional development

Descripción de la vacante

Strathmore Landscaping in LaSalle, Montreal seeks an Account Manager to oversee client relationships, deliver tailored landscaping and snow removal solutions, and drive profitable growth with both new and existing clients.

You will coordinate with operations, conduct site visits, present reviews, and maintain accurate records while supporting business development and contract renewals.

Formación

• Minimum 2-5 years of experience in Account Management, Client Services B2B, Property Management, Landscaping, Facilities Management, or a related field.
• Landscaping, horticulture, snow removal, or commercial services industry experience is considered a strong asset.
• Bachelor's degree in Business, Horticulture, Landscaping, or a related discipline.
• Bilingual (English and French), with strong written and verbal communication skills.

Responsabilidades

• Develop and execute account strategies aligned with client objectives and company goals.
• Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships.
• Conduct regular client meetings, site visits, and business reviews to ensure satisfaction and identify opportunities for improvement.
• Coordinate with operations and field teams to ensure services are delivered efficiently, safely, and to the highest standards.
• Identify and pursue opportunities for contract renewals, enhancements, and additional services.
• Support the onboarding and transition of new clients in collaboration with the Business Development team.
• Monitor contract performance, budgets, schedules, and profitability.
• Address client concerns proactively and ensure timely resolution of service-related issues.
• Maintain accurate client records and activity tracking within company systems.
• Stay informed of industry trends, customer needs, and market developments to support strategic account growth.

Conocimientos

Account management

Client relations

Business development

Bilingual English/French

Microsoft Office

Educación

Bachelor's degree in Business or related

Herramientas

Aspire

LMN

Pipedrive

Fleetio

Adobe InDesign

Descripción del empleo

Location

LaSalle, Montreal

Industry

Landscaping, Horticulture, Snow Removal

Employment Type

Full-time

Are you an organized and relationship-driven professional passionate about landscaping and horticulture?

Do you thrive on delivering exceptional customer service and developing tailored solutions that create long-term value for your clients?

Are you looking to grow your career with a company experiencing sustained national expansion?

If so, Strathmore Landscaping wants to meet you!

Who We Are

For over 56 years, Strathmore Landscaping has been a trusted leader in the landscaping and snow removal industry. With more than 220 full-time employees, we proudly deliver reliable, year-round services to commercial and institutional clients across Canada.

What Sets Us Apart

• Long-term partnerships with loyal client ss across Canada
• Customized, integrated landscape and snow management solutions
• A strong commitment to sustainable and environmentally responsible practices
• A collaborative, respectful, and team-oriented culture
• Continuous investment in innovation, people, and growth

Your Role: Account Manager

As an Account Manager, you will be the cornerstone of our client relationships, ensuring service excellence while identifying opportunities to strengthen and expand our partnerships. Acting as a trusted advisor, you will collaborate closely with clients and internal teams to deliver exceptional results, maximize customer satisfaction, and drive profitable growth.

Your success will be measured through client retention, account growth, service quality, and overall customer experience.

Key Responsibilities

• Develop and execute account strategies aligned with client objectives and company goals.
• Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships.
• Conduct regular client meetings, site visits, and business reviews to ensure satisfaction and identify opportunities for improvement.
• Coordinate with operations and field teams to ensure services are delivered efficiently, safely, and to the highest standards.
• Identify and pursue opportunities for contract renewals, enhancements, and additional services.
• Support the onboarding and transition of new clients in collaboration with the Business Development team.
• Monitor contract performance, budgets, schedules, and profitability.
• Address client concerns proactively and ensure timely resolution of service-related issues.
• Maintain accurate client records and activity tracking within company systems.
• Stay informed of industry trends, customer needs, and market developments to support strategic account growth.

What We're Looking For

• Minimum 2-5 years of experience in Account Management, Client Services B2B, Property Management, Landscaping, Facilities Management, or a related field.
• Landscaping, horticulture, snow removal, or commercial services industry experience is considered a strong asset.
• Bachelor's degree in Business, Horticulture, Landscaping, or a related discipline.
• Bilingual (English and French), with strong written and verbal communication skills.
• Valid Class 5 driver's license and ability to travel within the Greater Montreal area as required.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with Aspire, LMN, Pipedrive, Fleetio, Adobe InDesign, or similar business management software is an asset.
• Strong organizational, problem-solving, and time-management skills.
• Excellent relationship-building, negotiation, and presentation abilities.
• Self-motivated, proactive, and capable of managing multiple priorities in a fast-paced environment.

Why Join Strathmore?

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Group RRSP program.
• Paid vacation and personal leave.
• Ongoing professional development and career advancement opportunities.
• A strong corporate culture rooted in respect, professionalism, collaboration, and accountability.
• The opportunity to contribute to the continued growth of one of Canada's most respected landscaping companies.