Technical Account Manager

TrustArc; Canada; Remote; CAD 80,000 - 110,000; Full time

Job summary

An established industry player in data privacy is seeking a Technical Account Manager to enhance client satisfaction and drive retention. In this role, you will oversee product integration, support enterprise clients, and foster strong relationships. With a focus on strategic solutions and collaboration, you will play a key role in ensuring client success. The company values work-life balance, offering unlimited PTO and a remote work environment, while encouraging a culture of growth and learning. If you have a passion for customer success and technical expertise, this opportunity is perfect for you.

Benefits

Health, Vision, Dental

Unlimited PTO

Remote Work

Health and Wellness Activities

Referral Bonuses

Qualifications

• 4-7 years in technical support or account management roles.
• Understanding of web infrastructure and platforms.

Responsibilities

• Provide strategic support to complex clients.
• Translate customer needs into strategic solutions.
• Lead large group meetings for product discussions.

Skills

Technical Support

Account Management

Data Analysis

Troubleshooting

Attention to Detail

Web Architecture Knowledge

Cross-Functional Collaboration

Customer Relationship Management

Education

Bachelor’s Degree

Tools

Excel

HTML

CSS

JavaScript

Job description

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About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. We deliver in-depth privacy intelligence combined with complete platform automation, essential for navigating growing privacy regulations worldwide. Our global team across the Americas, Europe, and Asia helps clients demonstrate compliance, minimize risk, and build trust. For more information, visit www.trustarc.com.

Our Culture and Benefits

We invest in our team’s work-life balance with unlimited paid time off, flexible hours, and a remote work environment. We support industry-specific learning and host weekly virtual events like trivia, pet celebrations, lunch & learns, exercise classes, and ERG activities. Our initiatives align with core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent, and Effective. We encourage employees to reflect on these values daily and recognize exceptional work through semi-annual awards, including paid vacations.

The Opportunity

As a Technical Account Manager, you will oversee the integration of TrustArc products, support clients from small to enterprise level, and foster strong client relationships to drive retention and growth. Responsibilities include identifying improvement areas, enhancing client satisfaction, and some on-call duties. Key skills include attention to detail, enterprise client management, data analysis, troubleshooting, and web architecture knowledge.

Responsibilities

1. Provide strategic and tactical support to complex clients.
2. Translate customer needs into strategic solutions.
3. Lead large group meetings for product discussions.
4. Assist clients during implementation and deployment.
5. Collaborate with engineering to manage requests.
6. Communicate effectively with clients and internal teams.
7. Serve as the Subject Matter Expert for TrustArc products.
8. Manage multiple clients and learn products quickly.
9. Identify opportunities for product adoption expansion.

Qualifications

1. Bachelor’s degree with 4-7 years in technical support, account management, or related roles.
2. Understanding of web infrastructure and platforms.
3. Knowledge of ad-serving systems (desired).
4. Intermediate HTML/CSS/JavaScript skills.
5. Experience with technical documentation and API integrations.
6. Proficiency in Excel for data analysis.
7. Strong cross-functional collaboration skills.
8. Customer relationship expertise, including with management levels.
9. Experience supporting enterprise clients and an interest in privacy.

Additional Information

We encourage applicants who meet most requirements to apply. Compensation is up to $110,000 CAD annually, dependent on experience and location.

Benefits

• Health, Vision, Dental
• Unlimited PTO
• Remote work
• Health and wellness activities
• Referral bonuses

TrustArc is an Equal Opportunity Employer committed to diversity and inclusion, welcoming applicants regardless of race, gender, age, disability, or background.