Team/VIP Attendant

Canucks Sports & Entertainment; Vancouver; On-site; CAD 29,000 - 41,000; Part time

Job summary

Canucks Sports & Entertainment in Vancouver is seeking enthusiastic individuals for our event staff team. This part-time, hourly role supports premium food and beverage service during Canucks games, Warriors games and concerts at Rogers Arena. You will deliver iconic service to VIP guests and families in a fast-paced arena setting.

Shifts are event-based with a wage of $25.40 per hour. Must be 19+, hold Serving it Right, and be able to lift up to 35 lbs.

Qualifications

• Must be at least 19 years of age.
• Serving It Right Certificate.
• Able to work weeknights, weekends, and holidays.
• Lift up to 35 lbs.
• Stand for long periods and walk extensively.
• Experience serving in premium establishments.
• Thrive in fast-paced, high-volume environments.
• Strong guest communication and responsiveness.
• Knowledge of DREAM values (Discipline, Respect, Excellence, Attitude, Mindset).
• Onsite role at Rogers Arena in Vancouver.

Responsibilities

• Provide food and beverage service to players, executives, and VIP guests.
• Coordinate with service staff, kitchen staff, and bartenders to ensure smooth service.
• Maintain premium cleanliness and guest satisfaction at all times.
• Deliver exceptional, knowledgeable service to all guests.
• Support other duties as required.

Skills

Communication skills

Fast-paced environment

Premium service

VIP guest service

Education

Serving It Right Certificate

Job description

Description

Department:Hospitality

Reports to:Manager, Catering

Wage: $25.40/hour

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! This is a part-time, hourly position.

POSITION SUMMARY:

As part of our hourly Hospitality team, you will be providing premium level of service during a busy event-time environment. You will consistently provide exceptional and knowledgeable service. This is a part-time, hourly position.

A typical shift includes:

• Providing food and beverage service to the players, executives, and family of the Vancouver Canucks, as well as other VIP guests of Rogers Arena, in a timely manner
• Communicating with service staff, kitchen staff, and bartenders to coordinate entire station and ensure guest satisfaction with the food and service
• Consistently providing exceptional and knowledgeable service that will impress and thrill special guests and provide an iconic experience at every touch point
• Showing continuous pride in work area and the facility as a whole by maintaining a premium level of cleanliness
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Must be at least 19 years of age
• Completion of Serving it Right Certificate
• Must be able to work weeknights, weekends, and holidays with various start times
• Must be able to safely lift up to 35 lbs.
• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Serving and beverage experience in a premium establishment
• Have an incredible ability to thrive in a fast-paced and high-volume environment
• Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries
• A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
• Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
• Onsite role at Rogers Arena in downtown Vancouver
• Experience with VIP guests is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.