Team Member - Must include 5am start with weekday & weekend Availability

Tim Hortons; Lethbridge; On-site; CAD 30,000 - 40,000; Full time

Job summary

A coffee and fast food chain is seeking enthusiastic individuals for front-line positions in Lethbridge, Alberta. Candidates should be friendly, outgoing, and have some customer service experience, preferably in quick service. Responsibilities include ensuring a positive guest experience and adhering to operational and health standards.

Qualifications

• Customer service background preferred.
• Previous experience in Quick Service an asset.
• Friendly and outgoing demeanor.

Responsibilities

• Provides visual cues for guests to make positive first impressions.
• Delivers outstanding guest service with a friendly attitude.
• Follows operational standards for product preparation.

Skills

Customer service background

Friendly and outgoing

Flexible schedule

Job description

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression e.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Uses proper procedures to ensure the accuracy of every order for every guest e.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests
• Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

• Follows all restaurant policies, procedures and standards
• Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

REQUIREMENTS

• Customer service background preferred
• Previous experience in Quick Service an asset
• Friendly and outgoing
• Flexible schedule

ABOUT THE COMPANY

Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.