Team Member

M&S Careers; Richmond; In loco; CAD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

50% off food while working

$1 bowling

Training programs

Mental health support

Descrizione del lavoro

Splitsville Entertainment is Canada’s premier family entertainment centre, offering state-of-the-art bowling, casual dining, arcades, laser tag, and more for a memorable guest experience.

As a Team Member you’ll provide friendly service across departments, assist guests with bowling and food, stay aware of promotions, and uphold cleanliness standards. Ongoing training and growth opportunities are available.

Competenze

• Passion for guest service
• Excellent communication skills
• Ability to multitask and stay calm under pressure
• Team-oriented mindset and reliability

Mansioni

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handle guest inquiries.
• Prepare food adhering to recipes and specifications.
• Be aware of promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food and maintaining drink levels.
• Record FPS issues and resolve lane stop calls promptly.
• Restock and prepare supplies for shift change or close.
• Maintain records with checklists and communication book.
• Keep work areas clean and meet Splitsville cleanliness standards.
• Adhere to company policies and safety procedures.
• Be polite and courteous with guests and coworkers.
• Communicate with shift leaders and managers.
• Other duties as required.

Conoscenze

Guest service

Multitasking

Team player

Communication

Descrizione del lavoro

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

If so, then look no further!

The Why...

Join Splitsville as a Team Member and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple departments, but if you have a passion for a particular area, we'd like to hear from you!

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville's cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To be successful you will have:

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada's premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you!