Team Member - Lane Host

Hollywood Bowl Group; Richmond; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

50% off food when you are working

$1 bowling

Ongoing training and development, with

Access to our in-house management培训

Mental health support benefits

Job summary

Splitsville Entertainment in Richmond, Canada seeks a Team Member to deliver friendly guest service across departments. You may assist in bowling setup, food service, and guest inquiries while promoting promotions and maintaining high standards.

The role requires a positive attitude, strong communication, and ability to multitask in a fast-paced environment. Training opportunities and benefits accompany the position.

Qualifications

• A passion for guest service.
• Love to bowl and be a team player.
• Friendly, energetic attitude and excellent communication.
• Be able to multitask and stay calm under pressure.
• Flexible schedule including days, nights, weekends, and holidays.
• Be a proactive team member and follow safety policies.

Responsibilities

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handle guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after service and maintaining drink levels.
• Answer lane stop calls promptly and record FPS.
• Restock and prepare supplies for shift change or close.
• Maintain cleanliness and adhere to safety policies.
• Communicate with shift leaders and managers.
• Other duties as required.

Skills

Guest service

Love to bowl

Communication

Team player

Multitasking

Calm under pressure

Flexible schedule

Job description

The Why...

Join Splitsville as a Team Member and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple departments, but if you have a passion for a particular area, we’d like to hear from you!

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To be successful you will have:

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you!

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