Team Manager, Disability Management Services Office

TechAlliance of Southwestern Ontario, London Economic Development Corporation; London; On-site; CAD 68,000 - 114,000; Full time

Benefits offered by this job

Career development

Health & wellness

Time off

Financial security

Rewards & recognition

Community

Job summary

Canada Life in London, ON is hiring a Team Manager for the Disability Management Services Office. This permanent full-time role leads a claims management team and drives excellence in service delivery for plan sponsors and clients.

You will oversee day-to-day operations, coach staff, and collaborate with other managers to balance priorities in a changing environment. A post-secondary degree and leadership experience are required. Salary range: $68,400–$113,900 CAD.

Qualifications

• Diploma or Post-Secondary degree or equivalent.
• Excellent communication and interpersonal skills.
• Proven leadership and coaching abilities.
• Superior problem solving, decision making and analytical skills.
• Ability to negotiate effectively.
• Minimum of three years of related experience.
• Reliability Status Security Clearance – requires an offer of employment.

Responsibilities

• Provide expertise and guidance on claims management including entitlement decisions.
• Coach staff to ensure performance and development with regular reviews.
• Lead prioritization and organizational skills to meet performance goals.
• Collaborate with managers to plan and allocate staff and tasks.
• Explain ideas clearly to staff to promote trust and motivation.
• Gather and analyze information to anticipate problems and propose solutions.
• Build strong relationships with plan sponsors and internal customers.
• Handle appeals and escalated complaints to resolution.
• Support finalist presentations for current or prospective clients.

Skills

Leadership

Coaching

Communication

Problem solving

Negotiation

Security clearance

Education

Diploma or degree

Job description

Team Manager, Disability Management Services Office

Description: Permanent Full Time

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We are looking to hire aTeam Managerin theLondonDisability Management Services Office.

What you will do:

• Provide expertise, oversight, and guidance to the team on the management of claims including:
  • benefit entitlement decisions
  • assessment of referral to internal and external service providers
  • management of claims expenses
  • assessment and creation of return-to-work plans
  • claim management.
• Coaching to ensure consistent staff performance and development (includes monthly review of claims, one on one discussions for ongoing review of performance and areas of development)
• Provide leadership and coaching of organizational skills and prioritization to help staff achieve individual, team and office performance goals.
• Collaboration with other managers to plan, prioritize, schedule, and allocate staff and tasks to meet service delivery objectives across client groups, and teams, while handling the challenges of a changing environment
• Effectively articulate ideas and directions to staff to promote trust, commitment, and motivation.
• Clearly and concisely explain, present, and summarize information verbally at a level appropriate to your intended audience.
• Gathering and analyzing information to anticipate and recognize problems and opportunities, create, and evaluate alternatives, and engage in continuous assessment and improvement to develop solutions in collaboration with staff and our plan sponsors.
• Building strong business relationships with plan sponsors and internal customers.
• You will also be accountable for handling appeals and escalated complaints to resolution.
• You may be requested to participate in finalist and other presentations for current or prospective clients.

We’re looking for someone who can:

• Build and maintain trusting and respectful relationships with employees, clients, and colleagues.
• Maintain confidence and exhibit empathy with staff, clients, and co-workers in sometimes sensitive and difficult circumstances.
• Build and gain consensus when appropriate.
• Exercise financial prudence, confidentiality, and discretion

What you will bring:

• A diploma or Post-Secondary degree or equivalent, preferably in a related discipline.
• Excellent communication and interpersonal skills.
• Proven leadership and coaching abilities.
• Superior problem solving, decision making and analytical skills.
• Ability to negotiate effectively.
• A minimum of three years of related experience.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by theGovernment of Canada website. The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $68,400 - $113,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunityWe provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreaboutCanada Life .

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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Location: London, ON, CA

Date: Sep 3, 2026